Business ProfileforTwo Marines Moving

My wife hired Two Marines to move 9 pieces of furniture (three were rather heavy), a washer and dryer (that was only being off loaded into the garage) and 15 medium boxes on a local move on a Friday. The estimate was for a crew of 3 for 4 hours. When all was said and done she was charged for 7.5 hours and a bill nearly $1000 higher than estimated. In our many moves of our household goods, weighing between 18,000-20,000 lbs. they have typically been off loaded in 10-12 hours with a crew of 4/5. The crew was very nice and polite. The issue was the apparent lack of motivation. My wife called me to vent her frustration more than once during the day, describing a team that moved very slow, lots of standing around and long periods of “thinking about how to do things.” I arrived at the very end of the day and personally witnessed the crew lead putting feet on a couch and the rest of the crew sitting in the truck while the washer and dryer (the last items on the truck) were still waiting to be off loaded to the garage. My wife asked the crew chief if there was any reason his team could not unload the last two items on the truck while he did that. Her description was that this was how the entire day went. Being military and moving more than 15 times, my wife has seen her fair share of good and bad work, but I have never seen her this distressed, especially given the small number of items. It was so obvious, that a staff member from another company doing unrelated work at our new house described to me how very distressed she appeared upon his arrival. Then there was the damage. The furniture was wrapped well for the approx. 15 mile drive and we would not worry about a few dings in the wall or a scratch or two on the floors, except for all the other issues which just magnified the number of small points of damage done, to include one piece of furniture that has multiple dings and a cracked leg, despite the crew chief telling the team not to move it upside down because of “the