Business ProfileforLandmarc Real Estate, Inc.

Landmarc real estate is responsible for managing the care and maintenance of my homes exterior including lawn care and maintenance. Since on and before January 1 , 2024 landmarc has failed to uphold the terms of their services. The community members including myself have not received proper maintenance of our lawn or care. Additionally, the association has wrongfully charged us for an irrigation system that it does not utilize and had not been used all year. In terms of lawn maintenance, the company is responsible for cutting and maintaining our lawn. The company has only had weeds in our grass removed by having a company cut it with a weed eater falling to maintain and care for the rest of our lot and land. Currently the community is overgrown with grass and weeds. The grass in the valley run community has not been cut or maintained since last year prior to winter. The association has given excuses regarding the weather and seasons however there have been many opportunities for the grass to be cut. I have asked the association to remove the lawn care and maintenance from my monthly charges to which they responded "this is not an a Ia carte service." I have asked the association about reimbursement should i get my own lawn maintained to which they responded that they would not reimburse me. I have asked the association to provide a copy of our by laws and constitution and contracts associated with lawn care and maintenance or other items they are overseeing and the community has refused to provide the requested documents. I have asked to be able to present my car before the board and was told I could do it at the next association meeting which is not routine and does not happen very often. Therefore I have no confidence or good faith that landmarc will uphold it's commitment to the community or willingness to resolve this complaint. It is my hope that by reporting to the BBB that the company will refund services not provided and any requested documents