We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Is this Your Business?
          Share

          Find a Location

          Tidewater Express Inc. has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Tidewater Express Inc.

              1749 W Pembroke Ave. Hampton, VA 23661

            • Tidewater Express Inc.

              4209 S. Military Hwy Chesapeake, VA 23321

            • Tidewater Express Inc.

              924 Cavalier Blvd. Chesapeake, VA 23323

            Business ProfileTidewater Express Inc.

            Truck Repair
            Multi Location Business

            Contact Information

            1749 W Pembroke Ave.

            Hampton, VA 23661

            Get Directions
            (757) 723-1214

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            This business has 0 complaints

            File a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Tidewater Express Inc. has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Tidewater Express Inc.

                1749 W Pembroke Ave. Hampton, VA 23661

              • Tidewater Express Inc.

                4209 S. Military Hwy Chesapeake, VA 23321

              • Tidewater Express Inc.

                924 Cavalier Blvd. Chesapeake, VA 23323

              Location of This Business
              1749 W Pembroke Ave., Hampton, VA 23661
              BBB File Opened:
              5/21/2013
              Contact Information

              Principal

              • Mr. John Pelfrey

              Customer Contact

              • Mr. Michael Pelfrey, President
              • Mr. John Pelfrey
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              0 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Customer Reviews

              1 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Lindsay C

              06/12/2023

              Truck and trailer with livestock broke down coming out of the HRBT Thursday 6/8. After calling for them to come out relaying to dispatch the address they were going to in Charles City and we’re told it would be 90 minutes…2.5 hours later a wrecker shows up, hooks everything up and asks where the livestock is going, we told him the address in Charles City and he refused to tow to the address given to dispatch. He said he had already been off for and hour and dispatch told him to tow us to their Hampton lot. When we asked what we’re supposed to do with our livestock he said it wasn’t his problem and that we can call someone else and left. He left over 100 livestock and their handlers on the side of the HRBT for 6 hours. Thankfully it wasn’t hot and the livestock didn’t die while waiting for another wrecker

              Local BBB

              BBB of Greater Hampton Roads

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.