Business ProfileforNice Heating & Air

on 12-02-2022 Nice heating and air sales person ****** sold me apparently a fireplace to replace my existing fireplace. I had already paid them 1,200 on 11/29/2022 to fix it because it had a leak of gas smell. When the technician finished the job, he told me that the fix did not work and my fireplace had a vent problem and they did not have the vent part because my fireplace was too old. He said I should buy a new one and they will credit the money I had already paid for the fixing (which did not work). I was stressed out and ****** came over the house and assured me that she was giving me a good deal for a new fireplace, I completely believed her, she did not have a pamphlet, or a computer or anything to show me what she was selling me. She said that I was going to like it and be happy, I asked her if the new fireplace will have the venting system included since that was the problem of my old one, she said yes. On December 02, 2022 I received the invoice number ******** for a total price of $4,937.82. when the installation was finished, the fireplace she sold me had no ventilation. they call it vent free. ****** was not present at the installation. Now I know that what they sold me is a firebox not a fireplace. this box smells gas all over the house because it has no ventilation, the walls get xtra hot and creates a fire hazard. I called them because the smell of gas was terrible, a technician came over and said that it was now fixed. I tried again and the smell is getting stronger and the heat intensifies on my floor and walls. I called them again and told that they have sold me a defective fireplace. I told them that I fear for my life because of the smell and the heat burning my house and asked for a full refund because ****** misrepresented what she was selling me. I have called them and left messages and they do not answer, they want to send a tech. to fix the firebox but I said no, what I need is talk to a decision maker owner or manager to get my refund.