Business ProfileforCasey Auto Group, Inc.

My 2009 kia borrego wouldn't go into park after you drove it. I would have to put in neutral and start the vehicle and then put in park. Nothing else was wrong with it. On July 23, 2024 we took the vehicle to Casey auto in ******* ****. They kept for a week said it was fixed. We came to get and before we got out of the parking lot the vehicle shut off. That has never happened. Also they claimed they needed to put a new battery in because mine was smoking. Which it was working fine before it got there. Also the vehicle wouldn't go into park which was what they were suppose to fix. We paid ***** for that. The mechanic told my husband to stick a screw driver in the gear shift and it will work. Husband drove to Norfolk and the car shut off two more times. Got it home had to towe back to casey auto for **** on Sept 1. and they have had it since and we are going on 8 weeks. Never offered a rental said we could pay for one and get reimbursed but we don't have that kind of money husband on disability. We contacted the Kia complaint office have a case number no one is getting back to us. Now Casey auto wants us to get the vehicle and they said they would give us all of money except the **** for battery. Well I don't think that is fair they should give us all we spent to them and for the towing and they should pay for the car to be towed back to us since it's on worse shape than when we dropped it off. I called the Kia complaint office and tried to tell them what happened and no one wanted to help me. They just said they would send an email to my car worker and she would get back to me which she never does. Please we need help and I don't know what to do. we have not been treated fairly.