Business ProfileforRidgid Tool Products Co

Based on my experience, Ridgid Tools' Warranty Claims are virtually non-existent. I submitted a claim through *************, an authorized service center for Ridgid in ***********, ** in April 2024. It is now September 12, 2024 and this claim still is not resolved. The claim was for the following Ridgid Tools: Trimmer, Skillsaw, Battery.After nearly 6 weeks, Ridgid (and Battery World) partially resolved the claim by sending a Trimmer. Nearly four months later, I called Ridgid Directly regarding my Skillsaw. A Recorded call can confirm that their service center NEVER submitted the claim. This was partially resolved late August/early September 2024.On that same call, I discussed with them the battery. I still have not received my 8 amp battery. This week, I emailed ***** at Ridgid on August 8 regarding my battery. On August 14 at 11:11pm, her email stated the following: "Please let us know if you haven't received your item from the service center after ***** business days (excluding weekends and holidays). We appreciate you!" She emailed me from the following address: ridgid at **************************************."Once again, I have been MORE THAN PATIENT and now a month later (September 11) I emailed ***** to follow up. She replied on September 12 that she needs the battery and serial number. I GAVE ALL OF THIS TO THE SERVICE CENTER. DID SHE EVEN REVIEW THE NOTES AND MY FILE TO SEE THIS HAS BEEN GOING ON SINCE APRIL 2024?I NEED MY BATTERY. IN ADDITION, SINCE YOU AND RIDGID AND BATTERY WORLD HAVE IGNORED TO PROGRESS MY CLAIM, IT WOULD BE VERY NICE TO HAVE A SECOND BATTERY AS A COURTESY FOR MY PATIENCE AND MY TIME.The tone of this rating is tp emphasize that nearly 6 months later I am dealing with a Ridgid Warrranty issue. I would not advise dealings with Ridgid due to their warranty performance, based on my ************* claim was also discussed with Princess on August 8. I followed up about battery August 13 to her address at princess.*********** at **************