Business ProfileforAAA HVAC Services, LLC

AAA HCVAC came to evaluate a Lennox furnace on January 27, 2023. The furnace indicated a "pressure switch cycle lockout" error. We informed the technician we believed the issue was a blockage in the condensate drain line and specifically pointed out a section outside of the furnace box that we could not clear ourselves. The technician said he checked all the lines and there were no blockages leading in and out of the inducer including the condensate lines. The technician noted that the inducer was likely the issue as it was making noise. A follow-up visit to replace the inducer was scheduled for February 1, 2023. The technician installed the replacement inducer and it seemed the furnace was working again. The technician noted that if the inducer didn't work, the entire furnace unit would need replacement. The invoice for the diagnostic and replacement of the inducer of $792.35 including tax was paid within hours of service completion. After payment, the furnace stopped working with the same issue. We ended up using a pipe cleaner and cleared a blockage in the pipe section we noted outside of the furnace box. In essence, the diagnosis of the problem was not right, and noting the potential need for system replacement seemed off in retrospect. The inducer may have been wearing down but it was not the cause of the problem. The attached emails and photo document efforts to find a fair resolution to refunding AAA's inducer installation labor but that exchange showed a lack of transparency in the cost breakdowns including discrepancies with the cost of the inducer part (vs market $), the cost of labor ($100 vs $`175), and a separate work order cost referenced into this service ticket. We would like to note that the nearly $500 cost for the inducer seems excessive as all research on costs for this part is around the $200 mark.  We are willing to pay for the diagnostic, and inducer part (at market price) but be refunded the labor costs & related sales tax.