Business ProfileforCraven Electrical

I contacted Craven Electrical Services in February 2023 because I was having issues with my solar system's battery backup. They came out and looked at my set up and mentioned that all 24 of my 6v deep cycle batteries needed to be replaced. They informed me that once I get the batteries to call them and schedule a time for installation. I received the batteries after having to pay additional $120 on top of the shipping fees since it was coming to a residence. I called Craven to come install, set up the original appointment for middle of March 2023, about 4 days before the day they were supposed to come out I got a call from them that the technician had a medical emergency and wasn't going to be able to make the appointment, which I understood. I did reschedule for them to come out 2 weeks later (the last week in March) and again 5 or 6 days before the appointment I get a call that they have closed their solar department. Initially I had a hard time even finding Craven to come out and look at my solar setup so when they cancelled again I had continued to call around to just about all of the electrical companies who do solar to get help installing these batteries and no one will come out and do the work. I have come to the conclusion that I just have to upgrade my system so I can get on some sort of service plan for the system. However, because of that I'm stuck with close to $9k worth of batteries that I can't return. This is just a bad customer experience and they provided no alternate solutions to my situation, just a "oh well, sorry."