We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Is this Your Business?
          Share

          Find a Location

          Lens Crafters has 1753 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Luxottica Retail North America Inc.

              4000 Luxottica Pl Mason, OH 45040-8114

            • Luxottica Retail North America Inc.

              11700 Princeton Road 485 Tri County Mall Cincinnati, OH 45246

            • Luxottica Retail North America Inc.

              Northgate Mall Cincinnati, OH 45202

            • Luxottica Retail North America Inc.

              9593 Colerain Avenue Cincinnati, OH 45251

            • Luxottica Retail North America Inc.

              3457 Towne Boulevard Franklin, OH 45005

            Business ProfileLens Crafters

            Optician
            Looking for more information? Access the headquarters listing for Luxottica Retail North America Inc.
            Read more
            The Complaints and Customer Reviews shown on this profile include all complaints and reviews submitted about either the business headquarters or any of its corporate-owned locations, including this one. Use the "Find Locations" link to see all corporate-owned locations.

            Contact Information

            90 Lee Jackson Hwy

            Colonial Mall Suite 1221

            Staunton, VA 24401

            Visit Website
            (540) 886-6668

            Customer Reviews

            1.16/5

            All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location.

            Average of 193 Customer Reviews

            Read HQ ReviewsStart a Review

            Customer Complaints

            876 complaints closed in last 3 years

            378 complaints closed in last 12 months

            All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location.

            Read HQ ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 41

            This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations.

            View HQ Business Profile

            Related Categories

            Overview

            Luxottica Retail North America offers eyeglasses, contacts and related products and services.

             

            This BBB profile covers "corporate" store locations for Luxottica Retail North America, Inc.  Separate files of franchised Pearle Visions and independent Optometrists are handled by separate BBBs.  

            Business Details

            Location of This Business
            90 Lee Jackson Hwy Colonial Mall Suite 1221, Staunton, VA 24401
            Headquarters
            4000 Luxottica Pl, Mason, OH 45040-8114
            BBB File Opened:
            4/14/2000
            Years in Business:
            41
            Business Started:
            12/1/1982
            Business Incorporated:
            12/19/1991
            Type of Entity:
            Corporation
            Alternate Business Name
            • LensCrafters
            • Sunglass Hut
            Business Management
            • Mr. Chris Davidson, Manager
            • Ms. Pam Ehlers, Liaison to the Executive Offic
            Contact Information

            Principal

            • Ms. Pam Ehlers, Liaison to the Executive Offic

            Customer Contact

            • Ms. Pam Ehlers, Liaison to the Executive Offic
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Local BBB

            BBB Serving Western Virginia

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.