Business ProfileforLuxury Egyptian Linens

I placed an order for a 120 x120 down comforter 2 medium firmness down pillows, 2 soft firmness down pillows and a sheet set. What I received was a king down comforter that was 98x120, 2 extra firm down pillows (confirmed by the fill power on the tag) , 2 firm alternative down pillows and a sheet set. I immediately re-reviewed my order and checked their site to ensure I did not make an error, which I did not. I reached out to the company, sent pictures of all itemes and requested they correct the error in the order and received this response; Please accept my apology if you received down alternative pillows instead of down pillows. I can certainly exchange them for you.The pillows shipped to you are medium firm pillows only. We work with vendors and they are currently only in stock in the medium firm pillows. If they are too firm for you, you can certainly return. However, I suggest you air fluff the comforter once in your dryer so they get the loft and get softer.The largest size in pinch pleat style comforter is 120 x 98 inches. This is the largest size being manufactured. The 120 x 120 in only available in white solid pattern comforters. The 120 x 98 is a very large comforters and fits all large size beds comfortably. The 120 x 120 is a very odd extremely large size. Can you please check what size bed you have and if 120 x 98 is sufficient? Please note that the width is 120 inches, it is just that the length of the bed is 98 which is a standard size bed size. 120 inches length is extremely ********** Regards,Mark Luxury Egyptian Linens I responded back letting them know I would like what I ordered and if they they do not carry specific products I would like a refund. The company then responded re-requesting pictures that I already sent, telling me I was wrong the pillows were not firm even though I sent the pillow label showing the fill power, and told me they would email a return label and refund.I have not received the return labels or refund