Business ProfileforLeonard Splaine Co

Be aware of rip-offs. For less than $30 minutes work, This company charged me $431 for changing a AC capacitor, (about $17 in value on amazon). The technician spent less than 10 minutes driving there. He spent a total of 30-35 minutes for the service, over $400/per hour is a price I've never seen for this type of service and definitely I would never come back to this company. Go research the AC capacitor price and replace yourself.

Nai Lin, I am sorry to hear about your less than 5-star experience with our company. Operating a small business is challenging with rising fuel cost, insurance required to keep our customers and employees safe on top of keeping a service van fully stocked with as many parts and materials possible to help our customers when they need us. L****** Splaine Co is a full-Service HVAC company we do not sell parts we provide a service which includes the parts but also the years of training and expertise to fix and diagnose your equipment quickly and safely which is why we were able to get your air conditioner back up and running within 3 hours of the initial phone call to our office. The capacitors carry an electrical charge of up to 400 volts which can kill/severally injury a person this is why hiring a trained professional to change out parts like this is always recommended for everyone's safety. We provide our customers upfront flat rate pricing prior to doing any repair work. Our flat rate pricing allows us to give you a guaranteed price weather it takes 30 minutes or 3 hours to perform the service that is requested. We did not charge you $431.00 for the capacitor, a portion of your bill was for the Diagnostic/ trip charge to evaluate the system and give you a estimate to make the proper repair. We would love a chance to make things right and change your opinion in this review. I will be calling to follow up with you and as always please give our office a call to discuss this and allow us a chance to make things right ***** ********. Thanks Owner Ted L******