Business ProfileforTost Beverages

VERY POOR CUSTOMER SERVICE.Please NOTE, emails from CEO *************************** confirm he has directed his staff to remove my genuine feedback from his website. So, he is MIS-Represeting on their website that customers are allowed to give honest feedback. My ENTIRE small bottles delivery was not only damaged but was shipped that way, taped and smashed DRY inside the original box from TOST, and WORSE, when i politely pointed it out bc i have been a long-time customer, the rep blew it off and implied bc i didnt take a photo of the full order which wouldnt fit simply in one picture , note i took several details, and they didnt ask for one full photo, they only asked for an example of the damage which i took and sent which is still asking the customer to prove the damage but i did and they should be grateful for a customer taking my time to do so but instead they were EXTREMELY unprofessional implying that they OVER refunded which they did not do and when i asked them to call me they NEVER bothered they just mis interpreted and emailed, and THEN when i got upset and used words like this was "unprofessional" and the staff were "incompetent" fools which is true, then they had the ***** to imply i was threatening and they would not call bc it was a safety issue, that's crazy. This is a perfect example of people not understanding the BASICS of customer service. when someone is the subject of POOR SERVICE you stay calm and treat them well, you don't attack them for being uncivil and make it all about you as the *********** people dont know what a J.O.B. is, it's your job to deliver things properly and well and you don't get thanked for that, you get paid for that, it's called doing your job well. and when you and or any of your team members including shippers make mistakes that affect your customers you take ownership of that mistake and ship them replacements and make it right. you don't do what this company does their service is a NIGHTMARE, it's all about them.