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            Business ProfileCassella Waste

            Recycling Center

            Contact Information

            25 Green Hill Ln

            Mendon, VT 05701-3804

            Visit Website
            (802) 282-4304

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            5 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            C

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 5

            Customer Reviews are not used in the calculation of BBB Rating

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            Business Details

            Location of This Business
            25 Green Hill Ln, Mendon, VT 05701-3804
            BBB File Opened:
            3/13/2019
            Years in Business:
            5
            Business Started:
            1/1/2019
            Number of Employees:
            2
            Business Management
            • Ms. Bridget Jakubowski, Manager of Customer Care
            Contact Information

            Customer Contact

            • Ms. Bridget Jakubowski, Manager of Customer Care
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            5 Customer Complaints

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            File a Complaint

            Most Recent Customer Complaint

            02/09/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I have been doing business with cassella for several years and did not have a problem.Then out of the blue these past two weeks cassella did not collect my trash.They collected my neighbors trash but skipped mine.When I called and asked, my account was in good standing from all accords.The first time I called, only one week had been missed.The person I talked to assured me it would be picked up the next day.It wasn't. When I called again, I was told I would be called back after they talked to their dispatch.They did not.So I called again today, and told them I needed the two weeks picked up, and to fins out what was going on.They wanted to charge me a $45 chaser fee, even though they made the mistake.They claimed their GPS showed them in the area.Yes, they were in the area, they got all my neighbors.But they skipped **** want my last bill refunded in full, my account ended, and all cassella property removed immediately.
            Read More
            Read 4 More Complaints

            Customer Reviews

            1 Customer Reviews

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            Start a Review

            Most Recent Customer Review

            Serena B

            04/06/2023

            Continously, my recyclables have not been collect once for a deflated bubble packing *not a grocery bag. Put a green sticker no reason checked but there was an option to take it thou, vlearly there was alot of other items acceptable. I don't understand why wasn't the plastic thrown out like they throw my bin the lid has cracks/broken just looks absolutely beat up. When the recyclables are taken, I have to force the lid to rotate to be closed after. The 1st time they didnt take recyclables. Because, I refused to bring it back into my house. I put it in a WORCESTER CITY TRASH BAG The ENVIRONMENT can Thank Cassella Waste because they Do *** care about the ENVIRONMENT its just a job, money making industry. I'm at the point whereas I don't even want to recycle/continous anxiety, checking outside to see if, I'm stuck with the recyclables from last wk. Cassella has made it so problematic numerous times, not fair to the environment & additional money I have to spend on Worcester City Bags so I'm not stuck

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            Better Business Bureau in Eastern MA, ME, RI & VT

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