Business ProfileforSnow Country Roofing

One June 1, 2023 we contracted Snow Country Roofing to replace the entire roof at ****************************************************************************************. I then received a phone call that materials June 26th stating materials would be dropped off the next day so work could begin and be done by June 29th. No materials were dropped off June 27th, so I called the office on the 28th to tell them and they stated they would look into it and get back to me; no one ever got back to me. I then called on the 29th when I got home stating and informed them that there had been no materials dropped off but their dumpster had been via voicemail and need to speak with someone as I was set to leave town Friday. The work crew then showed us bright and early Friday, June 30th without any materials to work with a and me leaving town in just a few hours. So I sent the work crew away and was rescheduled to July 6th 2023. On July 6th the crew came out and replaced my roof with an additional charge of 20 pieces of plywood. I was told I would need a few pieces replaced and would receive pictures of the affected areas. I never received the pictures after requesting a second time. I did however receive an invoice for 20 sheets of plywood. This was not alarming however I would like to see the documentation (pictures) for the additional charge. Upon completion I was told everything was done, from the ground the roof looked good so I remanded payment in full with good faith that everything would be cleaned and picked up the next day. I then received a phone call (voicemail) Friday July 7th stating that my roof was in fact not complete and one section was left out and someone would be by to replace it the next fair weather day. Wednesday July 12th was the next fair weather day and I was told by the **** this would be the next day they would be available. Wednesday July 12th came and went without any communication so I called and spoke with ************************* who informed me she would be speaking with the owner and would get back to me. No one got back to me. I then called Thursday July 13th, spoke with ******* again and she stated there had been no notes on my file and would have to speak with he owner about my situation and someone would get back to me. No one got back to me. The tarp that was covering the unfinished portion of the roof was removed, and not replaced, leaving it exposed through historic rainfall creating a leak and interior damage. I then called again Monday July 17th to see if any progress had been made in my account and was told that she would look into it and to give a call back in an hour or so. I called back 90 minutes later and was told I was on the schedule for Thursday July 20th. No one showed, no one communicated, and my voicemail went unreturned. I called again Friday July 21st where I am now told maybe Monday or Tuesday of the following week.