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Find a Location

One Credit Union has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • One Credit Union

      380 River St Springfield, VT 05156-2245

    • One Credit Union

      55 Clinton St Springfield, VT 05156-3315

    • One Credit Union

      PO Box 998 569 Rte 103 South Chester, VT 05143-0998

    • One Credit Union

      PO Box 550 560 South Barre Road South Barre, VT 05670-0550

    • One Credit Union

      1 Market Pl Unit 8 Essex Jct, VT 05452-2942

    Business ProfileforOne Credit Union

    Credit Union
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    One Credit Union provides financial products and works to assist consumers to achieve their financial dreams.

    Business Details

    This is a multi-location business.

    Find a Location

    One Credit Union has 8 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • One Credit Union

        380 River St Springfield, VT 05156-2245

      • One Credit Union

        55 Clinton St Springfield, VT 05156-3315

      • One Credit Union

        PO Box 998 569 Rte 103 South Chester, VT 05143-0998

      • One Credit Union

        PO Box 550 560 South Barre Road South Barre, VT 05670-0550

      • One Credit Union

        1 Market Pl Unit 8 Essex Jct, VT 05452-2942

      Headquarters
      380 River St, Springfield, VT 05156-2245
      BBB File Opened:
      5/20/2016
      Years in Business:
      40
      Business Started:
      9/21/1984
      Business Incorporated:
      9/21/1984
      Type of Entity:
      Corporation
      Number of Employees:
      1
      Business Management
      • Mr. Randy Butler, Retail Sales Manager
      • Mr. Brett Smith, CEO
      Contact Information

      Principal

      • Mr. Randy Butler, Retail Sales Manager
      • Mr. Brett Smith, CEO

      Customer Contact

      • Mr. Randy Butler, Retail Sales Manager
      • Mr. Brett Smith, CEO
      Additional Contact Information

      Phone Numbers

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      3 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      3 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Julien L

      1 star

      06/21/2024

      My husband and I joined the credit union when we decided to apply for a VA mortgage. Initially, I found a bank officer to be helpful answering all of my questions. The credit union uses Member First Mortgage for their underwriting and loan approval. The officer did not disclose this relationship and was unhelpful during the loan process,Subsequently, I had two very unpleasant interactions. The officer said we did not have enough equity in our home to qualify for home equity loan. We later found this to be untrue. He instead approved us for a very high interest personal loan. I contacted him six months later and complained the payment was too much. We had a very unpleasant email exchange in which I challenged his customer service skills and empathy. Another officer got involved and stated we have a large amount of equity in our home and I agreed to convert the high interest loan to a second mortgage.Most recently, I applied for a secure car loan. We were denied due to poor credit although they acknowledged our payment history on all our secure loans was formidable never being late. I was able to easily secure financing with two auto dealerships.I am VERY disappointed with One Credit Union. We will not do any more future business with this institution. I suspect negative bias in our interactions.

      Local BBB

      Better Business Bureau in Eastern MA, ME, RI & VT

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