Business ProfileforAll Purpose Storage West Rutland

I had a unit at Rt 4 Self Storage for 10 years A new company took over in late 2022. The new company stated current customers would need to sign a new lease with them in January. At that point our rates for storage would nearly double due to what they perceived were under market value. I opted to move out before January instead. This proved more difficult due to the door to my unit being broken. When notified by phone since no one was ever on site now, I was told they would look at it in a few days. The problem was my door was half off track and a large opening on the side would allow animals and potentially people to gain entry to my unit. I had already pulled 3 items out of it myself thru the hole. This didn't change anything. This was in November of 2022. They told me to leave the jammed door unlocked and we would be notified when it was fixed. **** days later my father checked the unit to discover it was fixed AND unlocked. I was not notified by phone, by email or by text. My unit was left unlocked with no notice. When on the phone with them a couple weeks later I cited this lack of communication and after the phone call I was THEN told by a text and an email that the unit was fixed. Far too little far too late. When I finished emptying the unit, I sent an email to tell them I no longer had a unit there and it was now empty. I had told them this several times over the phone prior.. After the January 1st, I began receiving notices an overlock was placed on my unit, my payment was overdue, etc. I responded to them repeating I had notified them I no longer had a unit there. On 1/17/23 they responded saying they received no such notice and according to their lease agreement I owed them. A lease agreement I never received never signed and wouldn't have been held to until January AFTER I'd moved out. Today I received a collections notice for these fees assessed AFTER I had already moved out. I want them removed from my credit report and the claim dropped.