Business ProfileforCoinstar, LLC

Subject: Urgent: Investigation Request for Coinstar Kiosk Incident at ******* ************** *******,I am writing to formally request an investigation into a troubling incident involving the Coinstar kiosk at *******, located at ******************************. On July 21, 2024, around 8:50 PM EST, I encountered significant issues with the kiosk while attempting to process my coins.After inserting my coins, the machine began counting but halted unexpectedly after a nominal amount. I reported the malfunction to a ******* employee and contacted Coinstar customer service. Unfortunately, there was a lack of clear communication between ******* and Coinstar, which resulted in a frustrating experience. The machine had to be disassembled to retrieve a substantial portion of my coins, and I was informed that I would be contacted by either a Coinstar representative or ******* to recover the remaining coins stuck in the machine.I find it concerning that the machine counted out exactly $1.17, comprising 4 quarters, 2 dimes, 2 *******, and 31 pennies. This precise and unusual total, along with the worn and discolored receipt, raises suspicions. My previous experience with Coinstar kiosks has been consistent with clean and clearly printed receipts.Additionally, I have previously filed a complaint with the ************************************ (*****) regarding suspicious markings on items, which has heightened my concern about potential irregularities.I kindly request that you investigate this incident thoroughly and provide me with an update on the status of the remaining coins. I would appreciate it if a member of the leadership team could contact me directly to address this issue.Thank you for your prompt attention to this matter.Sincerely,******* ***** I do have images of what the machine looked like pulled out and with the coins stuck in it.