ComplaintsforValue Village
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Complaint Details
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Initial Complaint
02/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
This is for the Value Village near the ***************** mall. Every time I have entered the store it seems as though one of the managers (I believe his name is *****) is screaming at someone about something, whether thats an employee or a customer. This has been on multiple occasions, with a variety of employees and customers. I also remember a separate manager, (***** or ******, something along those lines) making extremely transphobic remarks. Im not looking for any kind of compensation or anything of the sort, I just cant stand watching as nothing is done about horrible management.Business response
02/23/2022
****** thank you for writing to us regarding your experience at our stores. We strive to have a safe, inclusive environment for all who work and visit our stores, and with that in mind, we'll be sharing your concerns with the management team of the store.Customer response
02/23/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************
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Customer Complaints Summary
54 total complaints in the last 3 years.
29 complaints closed in the last 12 months.