Business ProfileforGamblin Motors

When we test drive the vehicle we noticed that it was pulling to the right. They included in signing papers they would fix it.We received a call to schedule service and there was a typo on the vin of vehicle we traded in and needed us to sign again. We arrived at 9 and we were supposed to sign papers at 10. Around 10:20 we decided to go up and locate the person that would handle this. Someone asked us to sit and when done he would be with us. We sat for ***** minutes while the person we were waiting for was with someone in his office. It didnt seem like there was any type of business happening, just chatting. I heard them start talking about how what is being done to end the homeless crisis is not working and how the idea is to tax everyone. They shut the door and then we waited, for another 20ish minutes. When we purchased the vehicle we were assured all vehicles they sell are thoroughly evaluated to ensure there are no issues See photo of the alignment prior and after the appointment. Clearly they didnt evaluate this.When leaving the dealership we noticed that on the steering wheel the leather had a long ***** in it that previously wasnt there. Our service person Chase and another man (not sure his name) came out and looked at it. The other man stated thats been there for a long time, theres dirt in it. There is no dirt in it at all. This person was extremely rude and confrontational. He stated over and over this has been there, calling us liars and not providing any resolution. It defiantly has not been there and was not when we gave it to them. There is also little pieces hanging from the *****, this would have been worn off if there for a while.He told us that there is a device that attaches to the steering wheel, but not in the location of the damage, there is no way for the device to slip and cause any damage, he would need to talk to our sales person to see what he would like to do. We left the dealership and are waiting for a call.