ComplaintsforKia of Everett

• Initial Complaint

  08/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am submitting this complaint regarding discriminatory and unprofessional behavior at Kia of Everett on two separate occasions: August 10, 2022, and July 18, 2024. Despite purchasing a brand-new ******************* SUV with a $4,000 maintenance plan from this dealership, I was met with hostility and disrespect during follow-up interactions. Also back in 2022, when we bought the brand new SUV from them, the salesman made inappropriate comment to my wife.The salesperson initially assured me that the maintenance plan covered everything except wear and tear, but this turned out to be inaccurate. Each time I sought clarification, I was given conflicting information and eventually ignored. During a recent interaction, the salesperson, *****************, said, "I cannot understand because your English is broke," followed by laughter. This remark was not only offensive but discriminatory, as it targeted my language skills, which are often linked to ethnicity. When I escalated this matter to the management, including the General Manager, *********************, and the Service Manager, *********************************, they dismissed my concerns. They argued that my English proficiency justified the salesperson's behavior and did not see this as a serious issue. No action was taken to address the situation, nor was any resolution offered.The situation escalated when I recorded my conversation with the management to document their responses. Instead of addressing the issue, they accused me of lying and even threatened legal action for recording without consent. Its important to note that in ****************, recording a conversation without consent is not illegal unless it is used as evidence in court.Given that I had made a significant purchase at this dealership, I feel deeply disrespected and disregarded as a customer. The lack of accountability and professionalism from both the salesperson and the management is concerning, and I believe this matter warrants serious attention.

  Business response

  09/16/2024

  First of all I want to apologize to you for my tardiness in responding to your letter regarding the above captioned matter due to a misunderstanding. The complaint we received came from *** ******* wife, ******* *****. On August 5, 2024, we responded to Ms. ***** and I am enclosing a copy of that letter, which hopefully explains the misunderstandings which occurred and our heartfelt apology to Mrs. ***** if she and her husband were in any way offended. Mrs. ***** also filed a complaint with the ************************************ and I am also enclosing a copy of the letter our attorney sent to the Attorney General. The Attorney General is taking no action on this complaint. 
  The problem we had in responding to the complaints of the Ayabes is we were unable to verify Mrs. ******* version of what occurred, and in reviewing the letter to you from *** ***** we are likewise unable to verify their complaints. Part of the problem is they are talking about two separate incidents involving our former employee, *** *****, who was not employed at our dealership during one of the incidents claimed by the Ayabes. Accordingly, the letter that we sent to Mrs. ***** on August 5th pertains to the same complaints expressed in both of their letters. What we are certain of is that at no time was either *** ***** or Mrs. ***** ever treated in a disrespectful manner by any personnel of Kia of Everett. 

  Furthermore, our research indicates that *** and Mrs. ***** have made similar complaints against a number of other businesses in the area. You can certainly verify this by researching their names on the various social media sites. 

  Finally, *** ***** is not entitled to the sum of $6,000 or any amount of money as he has received the full value of all goods and services he has contracted for with our dealership during the two years they have owned the *** *********** We suggest in the future *** and Mrs. ***** may be happier going to another *** dealership. 

  Thank you for giving us the opportunity to explain our position in this matter.

  **** ****** General Manager

• Initial Complaint

  07/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  05/26/24 Kia of Everett sold me a 'certified pre owned' 2020 kia ********** i was financed as such. i made a 10k down payment that day. Within hours of purchasing the vehicle there were over 8 things wrong with the telluride, 1 of which was active recalls needing rectification, my passenger door rear view mirror didnt work properly, there were ******************* in my 1st row bench seats that prevented my son from riding safely in that row, the check engine light came on so i brought it back to kia of everett 07/01/24. they advised there was also an oil leak that needed to be fixed. they let me know that another dealership had done the pre owned inspection and ************************************** wouldnt have certified it in the condition it was in. Kia of everett sold me a car they had received on trade and they hadnt even opened the doors to the telluride before turning around and selling it to me as certified pre owned even though it HAD ACTIVE RECALLS

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