Business ProfileforKia of Everett

I am submitting this complaint regarding discriminatory and unprofessional behavior at Kia of Everett on two separate occasions: August 10, 2022, and July 18, 2024. Despite purchasing a brand-new ******************* SUV with a $4,000 maintenance plan from this dealership, I was met with hostility and disrespect during follow-up interactions. Also back in 2022, when we bought the brand new SUV from them, the salesman made inappropriate comment to my wife.The salesperson initially assured me that the maintenance plan covered everything except wear and tear, but this turned out to be inaccurate. Each time I sought clarification, I was given conflicting information and eventually ignored. During a recent interaction, the salesperson, *****************, said, "I cannot understand because your English is broke," followed by laughter. This remark was not only offensive but discriminatory, as it targeted my language skills, which are often linked to ethnicity. When I escalated this matter to the management, including the General Manager, *********************, and the Service Manager, *********************************, they dismissed my concerns. They argued that my English proficiency justified the salesperson's behavior and did not see this as a serious issue. No action was taken to address the situation, nor was any resolution offered.The situation escalated when I recorded my conversation with the management to document their responses. Instead of addressing the issue, they accused me of lying and even threatened legal action for recording without consent. Its important to note that in ****************, recording a conversation without consent is not illegal unless it is used as evidence in court.Given that I had made a significant purchase at this dealership, I feel deeply disrespected and disregarded as a customer. The lack of accountability and professionalism from both the salesperson and the management is concerning, and I believe this matter warrants serious attention.