Business ProfileforTranquility Pools & Spas

On 9-14-22 our condo *** issued a check to pay invoice ****, and **** in the amount of $23,208.90. $22,235.10 was to purchase new pool equipment, Auto Chlorine Acid Feed, Chlorine Feed for Spa, and VSF Pumps, installed. This check was cashed 9-20-22. Since this date there has been a number of conversations between various board members with the owner of Tranquility *****. Each time there was a different reason given why the purchased equipment had not arrived or been installed. Tranquility repeatedly said they had the equipment but was very busy and unable to make it to the property to install, the board decided to end the relationship form the service side and requested the purchased equipment be dropped off at This resulted in additional scheduling conflicts and Tranquility was just to busy to deliver the product purchased and paid for eight months prior. The latest interaction was the owner sending a message to the *** President stating upon legal council the equipment would be returned and a cashiers check would be issued to the condo association. 14 days shave passed and there has been no payment and no communication from Tranquility. The *** would like their money returned as promised.