Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Key Bank National Association has 307 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • KeyBank

      127 Public Sq Cleveland, OH 44114-1217

      BBB Accredited Business
    • KeyBank

      4269 Fulton Rd Cleveland, OH 44144-1866

      BBB Accredited Business
    • Key Bank

      5 Maple Avenue Warwick, NY 10990

    • Key Bank

      11 East 22nd Street New York, NY 10010

    • Key Bank

      830 Main Street Poughkeepsie, NY 12603

    Business ProfileforKey Bank National Association

    Bank
    Looking for more information? Access the headquarters listing for KeyBank
    Read more
    The Complaints and Customer Reviews shown on this profile include all complaints and reviews submitted about either the business headquarters or any of its corporate-owned locations, including this one. Use the "Find Locations" link to see all corporate-owned locations.

    At-a-glance

    Customer Reviews

    1.16/5stars

    All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location.

    Average of 148 Customer Reviews

    Customer Complaints

    253 complaints closed in last 3 years

    70 complaints closed in last 12 months

    All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location.

    This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations.

    View HQ Business Profile

    Overview

    Products & Services

    KeyBank offers the following products and services:

    PERSONAL: Checking and Savings Accounts, Certificates of Deposit (CDs), Credit Cards, Mortgages, and Loans for Home Equity, Auto, or Personal Loans & Lines of Credit

    BUSINESS BANKING SOLUTIONS: Business Checking or Savings, Business CD, Key Business Online Tools & Resources. BORROWING SOLUTIONS including Lines of Credit, Business Credit Cards, Financing Equipment, Leasing Equipment, and SBA. COLLECTING PAYMENTS including Electronic Payments & Invoices, Merchant Services, Key Capture, Fraud Protection, and Lockbox. MAKING PAYMENTS, Electronic Payments & Invoices, Wires, Purchasing Cards, Account Reconcilement, Automated Tax Payments

    INVESTING & INSURANCE: Annuities, Mutual Funds, Cash & Cash Equivalents, Roth & Traditional IRAs, Education Planning, Personal Insurance Solutions

    Business Details

    Location of This Business
    23 W Kennewick Ave, Kennewick, WA 99336-3833
    Headquarters
    127 Public Sq, Cleveland, OH 44114-1217
    BBB File Opened:
    3/25/2009
    Years in Business:
    95
    Business Started:
    1/1/1929
    Business Incorporated:
    12/31/1958
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of Charter: 14761 for this business, issued by U.S. Comptroller of the Currency. The expiration date of this license is 12/31/2024.

    These agencies may include:

    U.S. Comptroller of the Currency

    250 E Street SW

    Washington DC 20219

    (202) 874-5000

    https://www.occ.treas.gov/

    BBB records show a license number of 17534 for this business, issued by Federal Deposit Insurance Corporation (FDIC) - Chicago Regional Office. The expiration date of this license is 12/31/2024.

    These agencies may include:

    Federal Deposit Insurance Corporation (FDIC) - Chicago Regional Office

    500 West Monroe Street, Suite 3300

    Chicago IL 60661

    (312) 382-6000

    Fax: (312) 3826901

    https://www.fdic.gov/

    Type of Entity:
    Corporation
    Hours of Operation

    Primary

    M:
    9:00 AM - 5:00 PM
    T:
    9:00 AM - 5:00 PM
    W:
    9:00 AM - 5:00 PM
    Th:
    9:00 AM - 5:00 PM
    F:
    9:00 AM - 6:00 PM
    Sa:
    Closed
    Su:
    Closed
    Business Management
    • Debra Smith
    Contact Information

    Principal

    • Debra Smith

    Customer Contact

    • Debra Smith
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: How to choose a new bank or credit union

    Local BBB

    BBB Great West + Pacific

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.