Business ProfileforBeacon Plumbing & Mechanical Inc

The city of Lacey on 8/20/24 informed me of a significant water leak(6,500 g/ day). I called Simply Leak Detection and got an appt for Monday 8/26/24. I reached out to Beacon Plumbing and told them I had no clue where the leak was at this point. I was quoted a $75 service call. **** G and his apprentice arrived at 12:30pm on 8/22/24. **** *. asked if I minded if he dug a small hole. He dug a 1ft x 1ft x 1ft hole exposing the section of water line ***** inches from the city meter. He told me Beacon could do the repairs after the leak was detected. I asked if they would be able to come Monday after the detection and he said he would have to take a deposit for half the services. I was quoted from the Beacon handbook for digging a 4ft x 4ft x 4ft hole and repairing the pipe for $2,218.56 including the $75 service call. I paid $1,109.29 at 1:30pm. I was not given a copy of that estimate/receipt as **** told me to take a picture with my phone. What that picture did not show was all the policies and warranty information on the back of it. **** never informed me of a cancellation fee. How was I to know if I wasn't told or given a proper receipt? At 10:56 am 8/24/24 I called to cancel services. The woman that answered the phone asked which plumber and service location and that she'd let him know. I asked about a refund on my deposit and she said call the office Monday morning. During the call with her I was still not informed about the 25% cancellation fee if canceled after 24 hours. When I asked **** *. via email about fees; I received an email with a copy of the receipt I signed the front of with additional charges written (and highlighted) on it. Which was added after it was signed and a copy of what I suppose was the back of the estimate I had never seen.**** J sent an email telling me if I call with my credit card number he will refund me $230 out of $1,109.29. I feel, under the circumstances, I should only be held accountable for the $75 service call.