ComplaintsforCascadia Oral & Facial Surgeons
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Complaint Details
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Initial Complaint
11/15/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
On July 6, 2023 we paid Cascadia Oral Surgery $1,420.00 for my son ****** to have his wisdom teeth removed. The Explanation of Benefits from Delta Dental says that "Your cost. is $1,107.50"On Sep 7, 2023 I called Cascadia Oral Sugery about the discrepancy. They sent me a check for $42.50. That leaves a difference of $270.I emailed Cascadia on Oct 15 and got no reply. I email again on 11/4, and again no reply. I emailed ************ the oral surgeon on 11/9 and he replied that the manager would call or email me on 11/14. I go no call or email. I called Cascadia, waited twenty minutes on hold, and was told that someone from Billing would call me. I got no call. I request a refund of $270.Customer response
11/30/2023
Hello, On 11/24 I received a call and talked with the manager at Cascadia Oral Surgery. She explained the billing and assured me that a check for $125. was mailed on 11/15. However, as of today, 11/30, I have not yet received the check. Thanks.
Customer response
12/08/2023
Hello, I received a refund check on Dec 1st. So, finally after about 5 months (July 6th - Dec 1st), the issue is resolved. Thank you.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.