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            Business ProfileQuality Inn & Suites - Liberty Lake

            Hotels

            Contact Information

            2327 N Madson Rd

            Liberty Lake, WA 99019-8592

            Visit Website
            (509) 340-3333

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 17

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            Location of This Business
            2327 N Madson Rd, Liberty Lake, WA 99019-8592
            BBB File Opened:
            11/3/2003
            Years in Business:
            17
            Business Started:
            2/1/2007
            Business Started Locally:
            2/1/2007
            Alternate Business Name
            • Choice Hotels
            Business Management
            • Mrs. Kendall Densley, General Manager
            Contact Information

            Principal

            • Mrs. Kendall Densley, General Manager

            Customer Contact

            • Mrs. Kendall Densley, General Manager
            Additional Contact Information

            Fax Numbers

            • (509) 340-3334
              Primary Fax

            Website Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Traveling soon? Shop smart when booking a hotel room

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/02/2023

            Complaint Type:
            Product Issues
            Status:
            Unresolved
            Complaint Details Unavailable

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Paul H

            08/25/2023

            I've had it up to here with this company and their fraud. Something needs to be done. There are more reviews than just ours of people getting double charged.Our reservation was booked through priceline, it was paid for through priceline. The address listed was priceline's address. The hotel required us to put our cc on file at check in. We thought this was standard for all hotel's as a just in case policy. When we told the front desk person at check in, they assured us our card would not be charged. We were wrong. This hotel charged us again on top of priceline already paying for our stay. We spoke with the desk person at check out, they told us to talk to the manager. Contacting this manager was extremely difficult. It took several days before we finally were able to speak with her and when we did, she,*******, was rude, not helpful and insisted ********* did not pay for this hotel room. We know they did. We have the receipt and the confirmation is the same number we had for the hotel reservation. People cannot make reservations using priceline without paying for the room, it's the point of priceline. We still have not received a refund.

            Local BBB

            BBB Great West + Pacific

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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