ComplaintsforGene Juarez Salon & Spa

• Initial Complaint

  11/26/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  November 17, I had 3 appointments made at the GENE ********************** Lynnwood Mall. I was treated rudely when I arrived (the gal who completed 1 appt also was treated rudely). An error occurred--and only 1 appointment was on the schedule. They acted aloof --there was an error--but then the staff that was to cut my hair --also had issues --he did not want to cut my hair the way I wanted --and acted that coloring my hair was not a good idea. This irritated me further, so I opted to just leave. Instead of just putting me first in line (to get me out and pay), he just dumped me at the counter, where I explained to those in line--there was an error in my appointment --do you mind if I go ahead. I understood that all acquiesced (fine). The front desk could not find my appointment to pay --I APOLOGIZED to the gal that I "cut in front of " and she lashed into me calling me "entitled"--were a verbal fight ensued. I demanded that I not pay for anything for the poor staff treatment and overall rudeness from staff/customers (GJ did agree). By the way, when I left the **** a gal ---made a sign of pulling her pants down. Later that day, I called "Customer Relations" and this gal was in total denial --"Gene ********************** did everything perfect"--I also blew-up over the phone. She also stated that I could never come back to GJ. What I am asking is an apology letter from the Lynnwood, Mall GJ --but that I can return to receive services at any other GJ (other locations) then Lynnwood Mall. They do have good hair services, reasonable prices. Also I would like GJ to receive training on how to treat EVERY customer (I was treated like garbage from the time I arrived / employee also, until I left --I should have been allowed to be put first in line due to the error, also aloof treatment in hair appointments--"Lets see what we can do, I am so sorry"--that is not what transpired ). Also GJ investigate further --"hazing", "lets just **** off customer/employee fun".

  Business response

  11/26/2021

  I talked to *********************** after her visit to the Alderwood Salon and I apologized that we made an error in booking. ***** told me that she had the Brow Tint, she came to the front desk and had an altercation with another guest because ***** wanted to go in front of her so that she could get out of our Salon. ***** also told me that when she was at the desk she demanded that she not pay for the Brow Tint although we had provided the service to her satisfaction. Listening to her story I said that we were going to end our relationship and ***** said she was never coming back anyway. At this time ***** started to use profanity and I asked her to stop, she said "I am the customer, you have to listen to me" I responded that I did not have to listen to her using profanity and if she didn't stop I would end the call. ***** proceeded to use profanity and I ended the call. ***** has been discontinued from having services in any Gene ********************** Salon location and we wish her the very best in finding a different Salon to take care of all her service needs.    ******* Salmon 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩