Business ProfileforGene Juarez Salon & Spa

November 17, I had 3 appointments made at the GENE ********************** Lynnwood Mall. I was treated rudely when I arrived (the gal who completed 1 appt also was treated rudely). An error occurred--and only 1 appointment was on the schedule. They acted aloof --there was an error--but then the staff that was to cut my hair --also had issues --he did not want to cut my hair the way I wanted --and acted that coloring my hair was not a good idea. This irritated me further, so I opted to just leave. Instead of just putting me first in line (to get me out and pay), he just dumped me at the counter, where I explained to those in line--there was an error in my appointment --do you mind if I go ahead. I understood that all acquiesced (fine). The front desk could not find my appointment to pay --I APOLOGIZED to the gal that I "cut in front of " and she lashed into me calling me "entitled"--were a verbal fight ensued. I demanded that I not pay for anything for the poor staff treatment and overall rudeness from staff/customers (GJ did agree). By the way, when I left the **** a gal ---made a sign of pulling her pants down. Later that day, I called "Customer Relations" and this gal was in total denial --"Gene ********************** did everything perfect"--I also blew-up over the phone. She also stated that I could never come back to GJ. What I am asking is an apology letter from the Lynnwood, Mall GJ --but that I can return to receive services at any other GJ (other locations) then Lynnwood Mall. They do have good hair services, reasonable prices. Also I would like GJ to receive training on how to treat EVERY customer (I was treated like garbage from the time I arrived / employee also, until I left --I should have been allowed to be put first in line due to the error, also aloof treatment in hair appointments--"Lets see what we can do, I am so sorry"--that is not what transpired ). Also GJ investigate further --"hazing", "lets just **** off customer/employee fun".