Business ProfileforConvergent Outsourcing Inc
Current Alerts For This Business
On November 23, 2021, Better Business Bureau recognized a pattern of consumer complaints filed against Convergent Outsourcing Inc.
Consumers are alleging Convergent Outsourcing Inc is outsourced by Cox Communications to handle debt reconciliation and debt collections. Consumers claim their identity is being stolen and they are being harassed by phone calls stating they have debt that is owed. Consumers are alleging that Convergent Outsourcing Inc works for several businesses, one being T-Mobile USA. Consumers are alleging Convergent Outsourcing Inc is calling them and seeking payments on behalf of T-Mobile USA. Consumers have stated that the Federal Communications Commission and other federal agencies are involved due to discrepancies of T-Mobile USA and what appears to be fraudulent activity on customer accounts. Consumers have alleged they have sent payments to Convergent Outsourcing Inc in exchange to have all information related to a debt removed from their credit files. Consumers have tried to dispute these reports through Credit Karma and other third-party credit reporting agencies. Consumers claim they are receiving reports of credit files opened on behalf of Convergent Outsourcing, Inc.
At-a-glance
Related Categories
Overview
Business Details
This is a multi-location business.
- Headquarters
- 800 SW 39th St, Renton, WA 98057-4975
- BBB File Opened:
- 1/1/1981
- Years in Business:
- 74
- Business Started:
- 1/1/1950
- Business Started Locally:
- 1/1/1950
- Business Incorporated:
- 1/1/1950
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Alternate Business Name
- Convergent Outsourcing
- Additional Contact Information
Phone Numbers
- (206) 322-4500Other Phone
- (800) 444-8485Other Phone
- (206) 322-4500
Customer Complaints
848 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
09/24/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Customer Reviews
21 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Jos F
1 star07/22/2024
Convergent Outsourcing Inc Response
08/02/2024
*******************
Dear *******************:
********** Systems Inc.(TSI) has received your Customer Review filed with the **********************.
By way of background,consumers account was initially placed for collection with Convergent Outsourcing,Inc. (COI). Your account was transferred to TSI. As such, TSI is responding to this complaint.
TSI has searched its databases using the information supplied and is unable to identify the specific account that is the subject of your complaint. In order for us to move forward, we need specific identifying information including, but not limited to: the consumers full name and social security number; the name of the original creditor; the creditors account number or reference number; the billing address of the account; and, any other specific information relating to the consumer so that a full search can be completed.
Until such information is received, as noted, we cannot proceed with the research regarding this complaint. Please forward the requested information to ********** Systems Inc.,at P.O. Box *****, **********, DE ***** or by telephone at the number listed above.
We appreciate the opportunity to respond to your inquiry.
Very truly yours,
TSI Consumer Affairs
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