ComplaintsforLiveStories

• Initial Complaint

  09/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  LiveStories should not be responsible for funding to help people who are in need. ****** and the Vice President of LiveStories reassured me that I would have payment before my court date. ****** reported on August 26, 2022 that I was approved and I should receive a payment in a week. I am scheduled for eviction court on Sept8, 2022. I have outreach ****** and she has avoided me. I would like a follow up. I was informed 9/2/22 that no check was mailed out. My next step is to report to the State/ Federal government for fraud against this organization.

  Business response

  09/12/2022

  Hello - We reached out to ************** and have paid the past due rent to ***************** and would consider this issue resolved. I have included email exchanges below that show ************** responding to our emails.

  Thank you,

   

  *********************

  SVP Operations

  LiveStories

   

  Email from **************

  On Thu, Sep 8, 2022 at 11:29 AM ***************** <********************> wrote:
  
  Good morning,
  
  I hope this email finds you well. I am having issues in regards, to ********* Forward LiveStories. I completed my application for rental assistance in May 2022. Like so many others the pandemic caused a huge barrier in my life.
  
  I lost a ****** a year salary from now making bare minimum income. I truly understand their are many individuals who are in need. I have a background in ****** services, I understand the impact of truly helping individuals who are in need. I was approved for rental assistance August 3rd 2022. LiveStories ******* office has displayed unprofessionalism, lack of empathy throughout this process.
  
  I was assured per ******, that I would receive a payment before eviction court. I have placed calls to ****** and no response. I have filed a BBB complaint against the organization.
  
  I am disappointed. I am hopeful you can assist on this matter.
  
  Thank you,
  *****************

   

  On Thu, Sep 8, 2022 at 1:49 PM ***************** <********************> wrote:
  
  Good afternoon, Thank you for following up. Yes, I received your call. Happy to close this chapter of my life therefore, I can start fresh. I an starting a new position soon. 
  
  
  Thank you to the organization for assisting me in this time of need. 
  
  
  *****************;
  

   

  ******************************* Thu, Sep 8, 12:09 PM (3 days ago)
  
  
  to Joy, bcc: me
  
  
  
  You are welcome. Again, let me know if I can assist in any way.
  
  
  Thank you,
  *******

   

  Hello **************,
  
  
  I called and left a message regarding your case. It was paid on 9/2/22 in the amount of $8000.00. The check has been made payable to you and it should be received in approximately 2-3 weeks. I sincerely apologize for your experience and if you have any other questions or concerns, please give me a call or you can respond to this email.
  
  
  Thanks,
  *******
  ************

• Initial Complaint

  08/18/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  May 2022 I faced hardships with losing a ****** career due to Covid-19. In May I applied for Livestories ********* Forward *************************. For months, I received runaround from Livestories. I have emailed and called several times. Livestories never return calls or emails. I received a email stating, I was approved for assistance. However, as of today my case still have not been assigned to a case manager with Livestories. During this time, I can not believe these organizations mishandling individuals cases who are in need. I would like a follow up.

  Business response

  08/22/2022

  Hello - We wanted to respond to this BBB complaint from *****************, 5216 *************  ***********, **  63115, Daytime Phone: **************, E-mail: ********************

  After reviewing the information we founds that there was a small internal error in our review process. We have since then resolved the issue so this will not occur again. We have reviewed all of the information for ********************* application and we have approved her application. Currently the application is waiting to be paid. We have been in contact with ***************** and she understand the situation, she knows she will be receiving a payment to pay the landlord. She has also stated to LiveStories that she will remove the BBB complaint.

   

  If you have any questions please contact me at ************************************************

   

  Thank you,

   

  *********************

   

  
  

  Customer response

  08/22/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  05/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I applied for rental assistance with SAFHR here in ******** and I received an email from ******************************* with lifestories telling me they taking over my application on April 26 2022on 4/27/22 an application was filed and funds was issued. Well my landlord nor I received any funds and Im being evicted 5/24/2022. No one at this business have responded to my emails or messages left on the numbers I found on ********* My information was used fraudulently.

  Business response

  05/30/2022

  Hello - After we received the notification of the BBB complaint, we reached out to ******************* who filed the complaint and explained the process application process for ********* Count rental assistance program. There was some misunderstanding but we resolved this and we expedited and paid her request for rental assistance on May 27th. Both ******************* and her landlord we involved in this process. We also made pledges to the utility companies for her outstanding utility **** so she would not have an interruption of service. Based on these outcomes, we consider this case resolved and closed.  Thank you.

  Customer response

  06/06/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩