Business ProfileforServify (US), Inc.

Ticket# ******* Asked for my Plan to be cancelled and for a refund because I was unable to file a claim for my TV after calling 12 times prior to your call center. Today I called in to cancel my plan and spoke to ****** ******" about why I was cancelling my plan and requesting a refund. I ultimately had to file a BBB complaint with *** and they are taking care of my TV issues however my issues with Servify and TCL Protect Plus plan remain and was advised by *** to email or call back Servify and ask for a full refund of $145.85. On September the 2nd I placed a call at 6:16pm EST and spoke to someone about filing a claim and ask to speak to a supervisor or manager and was told a call back would need to be arranged and I would need to wait 24 to 48 hours and he took my phone number and the call ended. Then 3 days go by and I call back on September the 5th and get told that No one ever started your claim", There is no record of me calling in", No request for a supervisor was ever made", Supervisors don't call or talk to customers and only us here that pick up the phones at one of the various call centers are the only ones you can talk too and to either deal with it or send a email to file a claim", If you send a email no supervisor and only us at the call centers will answer back to the email replies to start a claim". Everyone I spoke to was screaming and yelling and carrying on and at times ignoring anything I said or would hang up and no call back was ever given or apology for the call, and in addition all the commotion going on people where talking about there personal life's to one another and some things discussed were vulgar, rude, disgusting, and simply not work appropriate and should have never been discussed with customers listening.I told ****** ****** today I wanted someone to make it right and provide me with the whole refund amount of $145.85 and not a prorated amount. She assured me all calls where recorded and to wait which is insufficient.