Business ProfileforPicMonkey LLC

I reside in **********. In approx August 2022 I signed up for an online service called PicMonkey (owned by ************). The annual membership fee is $120 which I charged to my own personal credit card. In January 2023 my company closed. To my recollection I have not used the PicMonkey service since Dec 2022/early Jan 2023. In April 2023 I tried to cancel my membership online. Strangely I was unable to do so. I contacted customer support and here is the timeline of correspondence: April 24th, 2023 I reached out to PicMonkey Support to cancel my subscription because (alarmingly) I was unable to locate a cancellation option on the website. April 25th, 2023 they told me I had a non-payment account and that is why I was unable to cancel my subscription. August 11th, 2023 PicMonkey charged my credit card $120 for annual membership. I was overseas at the time and did not notice the charge. August 21st, 2024 PicMonkey charged my credit card $120 for an annual membership again. I noticed this charge (when I checked my bank statement on September 6th 2024) checked my statement from August 2023 and noticed the charge of $120 then too. September 6th, 2024 I contacted them about the problem. Again they told me there is no membership affiliated to my email address. I then asked them to check if there was an account affiliated to my previous work email address - there was. After 2 weeks of correspondence they have only refunded the charge from 2024. They refuse to refund the charge from 2023 as it is against their internal policies. They state they send an email 7 days prior to members to alert them of their autorenewal charges. If they did in fact send that email twice (once in August 2023 and again in August 2024) they would have received an automatic alert saying the email address is no longer in use. Yet they continued to charge my card anyway - twice. This strikes me as non-compliance with the company's legal notification requirements. I records of all correspondence.