Business ProfileforTennis Center Sand Point

Subject: Serious Concerns Regarding Deceptive Practices at ************************ Dear Better Business Bureau,I feel it is my duty to report a series of troubling experiences I've had with ************************, located at *************************************************************************. My concerns involve opaque billing processes, misinformation, and a lack of quality customer service, all of which have resulted in significant inconvenience and unwarranted financial losses.My initial engagement with the ************************ was straightforward and satisfactory. I enrolled my daughter for a tennis class using their simple and user-friendly online process. However, I was taken aback when I attempted to cancel the membership and was confronted with a complicated, burdensome procedure that required two physical visits to their facilities. This contrasted sharply with the seamless online enrollment process.Adding to my frustrations, an automatic renewal for a yearly membership was initiated upon our initial sign-up for a single tennis class. This action was taken without my explicit consent and without providing clear information, a practice that I find deeply troubling and dangerously close to deceptive billing.Moreover, a staff member from ************************ inaccurately informed me that we would be reimbursed for the year-long membership we never used, needed, or were aware we were being billed for. This misinformation led to unexpected financial losses and has significantly tarnished my trust in their organization. **********, when I expressed my frustrations about the cancellation process to their front desk, I was told that my concerns were not unique and that other customers had raised similar complaints. This was a particularly distressing revelation.Given these distressing experiences, I deemed it essential to bring these matters to the attention of your esteemed organization.