Business ProfileforLithia Chrysler Dodge Jeep Ram Fiat of Spokane

I bought a 2022 Jeep Wrangler Unlimited Rubicon back on 08/03 and at that time, traded in my 2020 Cherokee. When I purchased the vehicle, I was not given a CARFAX or any sort of report. I understand that I should have asked for it, however buying a car is stressful enough and after being in the dealership for about 5 hours, I was ready to go. I recently started noticing some corrosion on my Jeep around the windshield frame and the hood. I had seen on a ******** group, that **** offers a factory warranty on corrosion. I called Jeep Cares and was told that I would need to contact *********************** to get the process started. Why do I need to contact ***********************? I started doing some of my own research, paid for a report of the Jeep from Good Car and sure enough the vehicle came from ******. I started reading forums, to find that **** does not honor warranties or recalls once the vehicle crosses the border unless the import was done correctly and once the vehicle is registered in the **, *********** will no longer honor the warranty. We reached out to the dealership on 08/26 and was told that someone would be calling us in the morning. Come the morning of 08/27, our salesman called and told us that it should have been in the CARFAX that we received in our paperwork. We were told that an F&I Mgr would call us back. If the import paperwork was done correctly, wouldnt there still be a factory warranty on the vehicle, considering the vehicle is only 2 years old? Well, after not receiving a phone call back on 08/27, we called the F&I Mgr and was told that they do not have that information. We only got a phone number for *****. We were told that the guy who buys the cars doesnt look into the vehicles history and just buys them if they look like a good car. When we mentioned that we did not see a CARFAX, nothing was said. It makes me sick to my stomach that a company as large as they are, would do this.

I called the customer yesterday and apologized for the experience. I also set up a time on the 16th to call again and set up a time to look at the concerns on her vehicle. She was appreciative and has all of my contact information so she can communicate directly with me moving forward. She was happy