We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Massage Envy has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Massage Envy

              8802 NE 5th Ave Vancouver, WA 98665

            • Massage Envy

              3036 NW Bucklin Hill Rd Olympic View, WA 98383

            • Massage Envy

              322 SE 192nd Ave Ste 110 Vancouver, WA 98683

            Business ProfileMassage Envy

            Massage Therapist
            Multi Location Business

            Additional business information

            Additional Info:

            According to Washington Secretary of State and information in BBB files, Brandon Bernard is a principal of three Massage Envy franchise locations in Washington. Separate BBB Business Reviews are available for these companies.

            Massage Envy, Kennewick, WA: https://www.bbb.org/northwest/business-reviews/massage-therapists/massage-envy-in-kennewick-wa-1000012147

            Massage Envy, Spokane, WA - South Hill: https://www.bbb.org/northwest/business-reviews/massage-therapists/massage-envy-in-spokane-wa-1000032795

            Massage Envy, Spokane, WA – North: https://www.bbb.org/northwest/business-reviews/massage-therapeutic/massage-envy-north-spokane-in-spokane-wa-1000033163

            See all additional business information

            Contact Information

            8802 NE 5th Ave

            Vancouver, WA 98665

            Visit Website
            (509) 394-4440

            Customer Reviews

            1/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            23 complaints closed in last 3 years

            7 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 8

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Provide convenient and affordable massage, facial, and other spa services. 

            Products & Services

            Products vary

            Business Details

            This is a multi-location business.

            Find a Location

            Massage Envy has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Massage Envy

                8802 NE 5th Ave Vancouver, WA 98665

              • Massage Envy

                3036 NW Bucklin Hill Rd Olympic View, WA 98383

              • Massage Envy

                322 SE 192nd Ave Ste 110 Vancouver, WA 98683

              Location of This Business
              8802 NE 5th Ave, Vancouver, WA 98665
              BBB File Opened:
              11/22/2016
              Years in Business:
              8
              Business Started:
              7/1/2016
              Business Incorporated:
              9/30/2016
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Me Washington LLC
              Related Businesses
              Business Management
              • Ms. Kelcie Lenz, Clinic Manager
              • Mr. Joseph Szablewski, Member
              Contact Information

              Principal

              • Ms. Kelcie Lenz, Clinic Manager
              • Mr. Joseph Szablewski, Member

              Customer Contact

              • Ms. Kelcie Lenz, Clinic Manager
              • Mr. Joseph Szablewski, Member
              Read More Business Details and See Alerts

              Customer Complaints

              23 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              09/23/2024

              Complaint Type:
              Product Issues
              Status:
              Answered
              Date of service: 9/22/2024 Amount of money spent: $95.00 What the business committed to provide you: A 60 minute massage to alleviate pain in target areas specified by client What the nature of the dispute is: I would like a refund for the total amount charged as I am highly disappointed, dissatisfied, and appalled at the service I received and how this issue has been handled by the store thus far. The young man that gave me the massage was completely unprofessional and has only been licensed for 1 year and was stating he could stop people from getting surgeries with massages and how he specialized in the pec and glute areas. How does someone specialize in something only after receiving their license a year prior?! He stated that if a male therapist was inappropriate with a female client they could sue for a "nice check".Whether or not the business has tried to resolve the problem: No one has done anything yet. I'm supposed to be receiving a call from a manager tomorrow since "she's off today" and the assistant manager cannot do anything for me. If the issue involves advertising, when and where the ad was seen or heard: N/A
              Read More
              Read 22 More Complaints

              Customer Reviews

              3 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Antoinette D

              10/05/2023

              I just signed up for a massage under the "intoductory" price of $80 for the hour and when I called they said it is not available. They said if I proceeded on line anyway, it would have charged my card $140. I can see why this has a 1 out of 5 Stars. I would not recommend this place to anyone - If I could upload my $80 price it shows on website I would. So do I lose the $75 my husband treated me too or do I get suckered in for the $65 balance? SMH

              Massage Envy Response

              10/05/2023

              We did actually just bring back the introductory rate of $80, it was effective October 4th. Online scheduling always quotes the non member rate of $140, it also states that any discounts will be taken in clinic. Online scheduling does not charge the card that you put on file, all payments are taken in clinic at the time of service. Whether you book online or call and schedule with the clinic, it is required to put a card on file for our cancelation policy. 
              Read 2 More Customer Reviews

              Local BBB

              BBB Great West + Pacific

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.