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          Additional Information

          Waste Management

          View full profile
          Location of This Business
          10627 S 27th St, Franklin, WI 53132-9534
          Email this Business
          Headquarters
          800 Capitol St Ste 3000, Houston, TX 77002-2945
          BBB File Opened:
          3/6/2020
          Years in Business:
          54
          Business Started:
          1/1/1970
          Business Started Locally:
          11/3/1959
          Business Incorporated:
          1/1/1971
          Accredited Since:
          6/1/2014
          Licensing Information:
          This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
          Type of Entity:
          Corporation
          Number of Employees:
          46300
          Alternate Business Name
          • Waste Management of Wisconsin, Inc
          • Waste Management Wisconsin Franklin
          Additional Contact Information

          Email Addresses

          Serving Area
          • WI
          Refund and Exchange Policy
          • Waste Management, Inc.
            800 Capitol Street, Suite 3000
            Houston, TX 77002

            WM Cares Line: 1-866-566-6884
            Monday – Friday, 8:00am to 5:00pm (CST)
            Website: www.wm.com
            Email: wmcares@wm.com

            Additional Complaint Information
            Electronic Communications:  By communicating through the BBB's secured, automated complaint system, the customer AUTHORIZES WM to obtain and communicate their personal account information and personal information to customer and the BBB. If the customer does not wish to communicate via electronic methods, please call WM or write to the address provided in this report.   

            WM On-Line Customer Service
            Customer service site: www.wm.com
            Do More With My WM by signing up for My WM online resources. You can perform many tasks 24 hours a day, 7 days a week. Customers can log into their account, pay a bill online, ask billing questions, report service issues, submit a sales request, request a bulk pickup, and click to chat live with a representative (limited availability).   

            Pay by Phone or Online
            Make a payment any time by using the automated phone system or online. You will need your WM Customer ID and zip code.
            Dial:1-866-WMI-2PAY (1-866-964-2729) Hours: 24 hours a day, 7 days a week. A small processing charge may apply.
            Or, Pay Online: www.wm.com > Support > Billing & Payments > Make a Payment. No processing charge applied.

            Billing
            Billing Questions? Find information on ‘How to Read Your Bill’, watch a brief video and answer billing questions online at www.wm.com > Support > Billing & Payments > Learn About Your Invoice

            Missed Service
            To report a missed service: log into your account at www.wm.com > Manage My Services, Select Service > Report Missed Service

            Request an Extra Pickup 
            Commercial customers may schedule an extra pickup online: log into your account at www.wm.com > Manage My Services, Select Service > Extra Pickup

            Request a Bulk Pickup
            Residents may be able to schedule a bulk/large item removal: log into your account at www.wm.com > Manage My Services, Select Service > Bulk Items Pickup

            Contract Terms and Conditions
            The Service Agreement will include the number of months contracted for services. After the initial ‘Term’, the contract will automatically renew for the same number of months unless either party gives the other party written notice, via certified letter, prior to the termination of the then-existing ‘Term’. Please review the Agreement for time requirements regarding notification. If there are questions or the customer needs a copy of the Agreement, please call your Account Manager.

            Liquidated Damages
            If a Customer terminates the Service Agreement prior to the expiration of the ‘Term’, the Customer will be subject to Liquidated Damages. Please review the Agreement for terms regarding Liquidated Damages. If there are questions regarding the Liquidated Damages, which may be owed, or if a copy of the Agreement is needed, please call your Account Manager.

            Delivery/Removal Charges
            A charge is applied to a customer’s account when a container is delivered or removed. Delivery and removal charges cover administrative and operational costs to process and perform deliveries of new or additional containers or remove existing containers at the customer’s request or at the end of service. Notice of these charges can be located on your invoice or applicable service agreement.
          Business Categories
          Garbage Removal

          Contact Information

          10627 S 27th St

          Franklin, WI 53132-9534

          Visit Website
          Email this Business
          (866) 566-6884

          Accreditation

          Revoked BBB accredited business

          Years in Business: 54

          BBB Rating

          NR

          This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations.

          View HQ Business Profile

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          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.