Business ProfileforBatteries Plus, LLC

I took my husband's phone to the Batteries Plus in Flowood ** to have the battery replaced. The new tech ***** said she unplugged the screen before she unplugged the battery which made the screen go out. She spoke with store manager ************ who said they would order a new screen for overnight delivery but it took 2 weeks for them to replace it after repeated excuses of the part not being there or their being too busy to get to it. Two days after we got it back the screen came loose & went black so I took it back again. I was told by the repair tech ***** that they were afraid that was going to happen, **** said they would order another screen for overnight ************* would call when it was ready. Two weeks have passed, I went by the store two days ago, was told by ***** they had been busy but she called **** who said he would fix it first thing the next day. I waited an extra day before going back to pick it up yesterday only to be told the part had just arrived & it would be ready today. I called after 2pm today before making another 35 mile trip to the store to see if it was ready and was told they were busy. **** said he had started on it but it wasn't finished & they will call when it is ready. I hung up and called the Batteries Plus corporate office & spoke with customer service rep ******* who took a report and said I should hear from someone within 2 business days. I was never given an order number or copy of any paperwork the store has the only repair order. My husband has been without his phone for over a month because of their error and we have only received excuses and lies ever since. This is no way to run a business! Whatever happened to providing customer service and doing your best to make it right when the business is at fault rather than inconveniencing your customer and making them pay for your mistake? I just want my phone back...working correctly as it was over a month ago when I entrusted it to them to replace the battery. Please help!