Business ProfileforUW Health

On June 26, 2023, I had an Echo Pelvis Transvaginal Ultrasound at ***********************. At the onset of the procedure, the technician inserted the probe into my a*** I questioned why she was doing that. She quickly removed the probe and without cleaning it, reinserted it into my v***** I was stunned by this process, knowing that it was administered unhygenically. I felt mistreated and disrespected. I subsequently called UW ******* services to report the inappropriate service Id received and asked that the matter be addressed. I later received a bill in the amount of $163.51 for my share of the cost of the procedure. I called billing to contest paying for a service that was inappropriately and unprofessionally provided. I was referred to patient service whom I called repeated over a period of a few months. This week, I was informed that a committee had deemed that the service was provided appropriately, and that I needed to pay my share for the service. I explained that I was not seeking any compensation for the inappropriate administration of the procedure. Rather, I felt it behoved a health care organization that supposedly cared about their patients wellbeing, to recognize when a patient was harmed during a procedure and to relieve them of paying for such a service. I was not given an option to appeal the committees decision. I am therefore asking the BBB, to seek the outcome I expect - to remove the $163.51 from my bill and to offer an understanding and an apology for this harmful treatment. No one should experience having a probe inserted into their a*** instead of their vaginal, especially when it was not sanitized.