Business ProfileforWeather Shield, Inc.

In May 2023 we ordered Weather Shield (WS) windows & sliding doors through ****** ****************************** We ordered a standard size from the catalog which included screens. Deposit of $64,945 was paid in May 2023, balance, $63,760, paid in Sept 2023 and windows and doors (without screens) were delivered Sept 2023 and installed Oct 2023. In Jun 2024 the screens were delivered. ****** installed the window screens, but, they did not install the sliding door screens stating they had no idea how to install them. Our GC (**** *****) contacted **** **** **** for ******) who contacted **** ******, a service *** for WS. When **** came out (a couple weeks later), he indicated that the framing would need to be modified for the screens. Apparently, these screens are installed on the inside (not on the outside as we expected) and require special framing during the construction process. He stated this requirement should have been communicated to us by ******. Per discussion with **** at ******, this requirement for special framing was unknown to ******. Additionally, the installation instructions make no note of special framing required. At this point, in order to install the screens, we would need to cut into the dry wall and install a large bracket on the interior that would extend from the wall several inches. Additionally, since these screens will extend inward a few inches, they will interfere with any blinds installed on the interior. When our GC talked to **** regarding returning the screens and getting a refund, **** indicated he understood the issue would pursue a return and refund with Weather Shield. Our GC has called **** several times since July, however **** indicates that he is not receiving any response from WS. We will need to pay for an alternative solution to have screens installed. We simply would like to return the screens and receive a refund. The screens are not custom built & they are still in the original packaging and are unopened.