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          Find a Location

          Church Mutual Insurance Company, S.I. has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileChurch Mutual Insurance Company, S.I.

            Insurance Companies
            Multi Location Business
            BBB accredited business

            Contact Information

            3000 Schuster Ln

            Merrill, WI 54452-3863

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            Email this Business
            (800) 554-2642

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            Customer Reviews

            1.29/5

            Average of 14 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            7 complaints closed in last 3 years

            1 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 3/23/2017

            Years in Business: 127

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Church Mutual Insurance Company, S.I., offers specialized insurance for religious organizations of all denominations, as well as schools, camps, denominational offices, nonprofit & human service organizations and senior living communities. Church Mutual provides most lines of commercial property and liability insurance, including multi-peril, workers' compensation and commercial auto insurance. 

            Business Details

            This is a multi-location business.

            Find a Location

            Church Mutual Insurance Company, S.I. has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              3000 Schuster Ln, Merrill, WI 54452-3863
              Email this Business
              BBB File Opened:
              1/1/1972
              Years in Business:
              127
              Business Started:
              3/4/1897
              Business Started Locally:
              3/4/1897
              Business Incorporated:
              3/4/1897
              Accredited Since:
              3/23/2017
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • Church Mutual Insurance Company Foundation Company, Inc.
              Business Management
              • Richard V. Poirier, President/CEO
              • CMIC Marketing, Marketing Manager
              Contact Information

              Principal

              • Richard V. Poirier, President/CEO

              Customer Contact

              • Richard V. Poirier, President/CEO
              • CMIC Marketing, Marketing Manager
              Additional Contact Information

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              7 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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              Most Recent Customer Complaint

              02/28/2024

              Complaint Type:
              Product Issues
              Status:
              Answered
              Received a notice of cancellation, nonrenewal or declination from Church Mutual Insurance, stating that our policy will expire effective 5 May 2024; with the reason that "Exposure does not meet Underwriting guidelines." We have been with Church Mutual Insurance since 2018 and have filed two claims, with zero dollars paid as a result. I would like more clarity about why the policy is being cancelled and why they are not offering reimbursement for at least a year of payments for terminating without cause and our efforts to find another policy to cover our church in such short notice. I would also like a better understanding of the decline so that I can answer the questions from the other insurance company once we find one as to why we are seeking another policy.
              Read More
              Read 6 More Complaints

              Customer Reviews

              14 Customer Reviews

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              How BBB Processes Complaints and Reviews

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              Most Recent Customer Review

              Esmerki D

              07/11/2024

              This company has a very poor communication, very bad system and customer service. We were a faithful client for over 4 years; they have this thing that you have to renew every year and reinstate autopay and all payments methods again. The renewal came in a time that I was out of town and the church finance administrator missed the renewal payment as she works remotely and does get any mail (which is the only way they communicate). We had coverage till May 10,2024 because they cancel with no even a call or notification to make sure we knew it was going to be canceled, a tornado hit our building May 26, 2024 and when we communicated with them their response was your policy is not in place and refused to cover the damages. Even after we had paid for over 4 years and they canceled the policy with no communication. They know this is an issue, I have spoken with many others pastors and they have the same issue. They realize a month or 2 later that the building has no coverage. It looks they do that on purpose. We will not recommend this company, very dishonest in their dealings.

              Church Mutual Insurance Company, S.I. Response

              07/19/2024

              Hello Esmerki, we appreciate your feedback and apologize for any inconvenience you may have encountered with your communications. We are available at ************* should you want to speak with a representative directly. Thank you
              Read 13 More Customer Reviews

              Local BBB

              BBB Serving Wisconsin

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