Business ProfileforOak Creek Plumbing, Inc.

14 year Oak Creek current resident INCIDENT JANUARY / FEBRUARY 2024 Clogged and backing up kitchen sink bowls-clogged bathroom sink bowls -Oak Creek plumber says that is normal these days and to use liquid chemicals that I can purchase at ***** or ********** Oak Creek Plumber says would not want to open a can of worms if you have to referring to snaking out whatever is causing the backup Oak Creek plumber says snaking out the pipes is expensive warning me that he did not want to be stuck with an unpaid bill if I could not afford this type of service. He also mention that he has been yelled at by the company because he has been short changed in the past. I felt uncomfortable in this conversation and in an awkward position with him hinting that I could not afford this service. So I had to phone for another appointment for an Oak Creek plumber to re-evaluate the situation only he stood us up for a 7 am appointment. I phoned and complained and was told the plumber was sick. Ok , why wasn't I told sooner like before my appointment? So I get a call back from Oak Creek plumbing at 8 am setting up another appointment for the following Saturday for 7:30 am-8:30 am only I was stood up again. No phone call, no explanation, I gave up and phone in the early afternoon and complained. The last I heard was from the answering service. Just because it's say's Oak Creek plumbing it doesn't mean they are good or at least decent. It seems to me they like to play games with potential customers. Not professional at all. I RECOMMEND TO ALL *** ***** and SURROUNDING ********* HOMEOWNERS DO NOT CALL OAK CREEK PLUMBING **************************************** OAK CREEK, WI  OAK CREEK PLUMBING IS JUST A NAME AND NOT THE SERVICE...

Subject: Apology and Resolution Regarding Your Recent Experience with Oak Creek PlumbingDear [Customer's Name],I am writing to express my sincere apologies for the disappointing experience you had with Oak Creek Plumbing recently. Your feedback is incredibly important to us, and I want to assure you that we take your concerns very seriously.I understand how frustrating it must have been to encounter issues with your kitchen and bathroom sinks and then to experience such unprofessional behavior from our team. It is unacceptable that you felt uncomfortable during your conversation with *********** and that you were stood up for appointments without any prior notification.I want to assure you that this does not reflect the level of service we strive to provide at Oak Creek Plumbing. We pride ourselves on delivering exceptional service to all of our customers, and it is clear that we fell short of that commitment in this instance.Please know that I have addressed your concerns with our team, and we are taking immediate steps to ensure that this type of situation does not happen again in the future. Additionally, I would like to offer you a full refund for any inconveniences you may have experienced as a result of our actions.We value your business and the opportunity to make things right. If you would be willing to give us another chance, I can assure you that we will do everything in our power to exceed your expectations and provide you with the exceptional service you deserve.Once again, please accept my sincerest apologies for the inconvenience and frustration you experienced. If you have any further concerns or if there is anything else I can do to assist you, please do not hesitate to contact me directly at [your contact information].Thank you for bringing this matter to our attention, and I hope we have the opportunity to restore your faith in Oak Creek Plumbing.Sincerely,**********