Business ProfileforTim O'Brien Homes

We purchased a house with *** Obrien in December 2022 with a warranty for 1 year. They had honored the warranty initially until about the 11 month **** when communication stopped. There were two issues that were not resolved and we again emailed about these in December with no response and then again in February with no response. We find this lack of response for 3 months concerning as this was pertaining to items within the warranty period that we brought up during the warranty period and now that 1 year has passed they no longer communicate with us. For this reason were hoping to use BBB resources in the hope of finding a solution or guiding us about options we would have legally in the state of *********. As to the issues- the first one was that our blue door had white paint sprayed onto it accidentally by a *** Obrien team member. This occurred because our door frame had not been painted so we reported this at the one month followup. The painters painted the door frame but in the process also sprayed white paint onto our blue painted front door. We were hoping to get this white paint spray corrected.The other more important issue to us pertains to a range hood that came with the house. This has been an ongoing issue since we first moved in. At first it was positioned incorrectly and lights would flicker intermittently which we brought up in the first warranty review. The positioning was corrected but the flickering became more prominent and we reported this. After that we noticed that there is a much louder noise coming from the Range Hood when it gets turned on and the flickering persisted which we brought up at 11 months. This looked at this with no solutions provided. If this is something that cannot be serviced properly we requested having a new replacement range Hood installed as we think that with the number of attempts at correcting it (since the very beginning- so almost a year), it is likely defective.