ComplaintsforChimney Mechanix

• Initial Complaint

  02/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Upon buying my home in 2022 I had Chimney Mechanix come out to clean and inspect my wood stove and wood burning fireplace. I was told minor repairs were needed, but otherwise everything was in good working order. I scheduled the repairs and was told a cleaning was recommended but not necessary at that time (see yellow receipt). One year later I called chimney mechanic to have everything cleaned. I was informed an inspection was required for a cleaning. They employees that came out stated that my wood burning stove and fireplace were in poor condition and required $13,000 in repairs. When I shared my surprise the employee spoke very poorly of the previous employee that came out. He attempted to show me evidence of the need for repairs but was unable to operate the iPad he had been given by his employer.I called Chimney mechanix and asked why there was such a drastic difference with in a year. The women who answered stated the previous employee was no longer with them and they could offer no other explanation or remedy. I had someone else come out for a second opinion and found that the chimney was not properly cleaned by chimney mechanics (see pics) and the work done a year prior was not done properly. They inspector stated I was extremely lucky that we didnt experience a house fire.Chimney mechanix has yet to address any of the issues brought to their attention but has sent numerous invoices.

  

  Business response

  02/09/2024

  Good morning, *****************,
  I want to start out by saying your safety is our #1 priority. We want to reassure you that we did our job to the industry standards, which we require all our technicians to follow. I have attached your work orders from 2022 as well as the work orders for this year. We have never once swept your chimney. We have only performed level 1 inspections at your property. I have also attached a document that clarifies what is all included in the different levels of inspections. The first technician we sent out did perform a level 1 up to standards. The technicians we sent out in November performed a more in-depth inspection than the first technician did, but it was still within the scope of an inspection not a sweep. That is why we were able to find the issues with your chimney and unit. If you open the inspection document, you will see that nowhere in the document does it require us to run a camera through your system. This is something that we have since started requiring our technicians to do. If we would have performed a sweep and inspection at your property, we most definitely would have removed all the debris and soot that was discovered by the other company.  I do want to reassure you that we are continuously working on training our technicians on all the devices we require them to use to complete their jobs and the standards we expect them to have. We will be sending you a refund for the inspection fee that you paid when *** was out there last year, for $217.00. You will also not owe us anything for this years inspections as well.  

  ****** ********
  General Manager
  Chimney Mechanix

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