Business ProfileforAcuity, a Mutual Insurance Company

Their client damaged my one year old Mercedes Benz Sprinter Van they accepted the low repair estimate at face value. A lawyer wrote a demand letter that included the estimate from the repair shop,rental,hotel,gas and diminished value of $10,000 without the repairs. The adjuster tried to settle quickly for $10,000 in total. Her diminished value was less than half$3980. I ran the diminished value with a reputable company paid for the report using actual data and it came to$10,387. I informed the claims adjuster to readjust and the manger informed me they were not changing unless I have a lawyer representation. In order to recover legal fees I must file in small claims court in Texas the minimum property liability is $25,000 my claim is under that amount. The manager then suggested I file a claim with my insurance. Their client allegedly strung me along ,now they are making me go to court to delay paying me my rightful diminished value. Because this is property damage most lawyers will not take on the case unless it has personal injury. This is why they want you to hurry to sign the release and deposit the check. They don't want people getting second opinions or disputing their offer. I worked in this industry and know how they do people with closing them claims. Whatever your actual claim is their job is to settle for less than half. The average person don't have time to wait and jump through hoops for thousands of dollars owed to them it's too much of a headache,so they settle 99%. In my case,it's something more, I know it and they know it,they will never admit it but it's personal. The claims adjuster ego was bruised when I produced a DV from a reputable company. Now the manager and her decided to flex their Power. Check out my ****** review. This is why I left the industry cuz I couldn't sleep knowing I was robbing people of their rightful due claim. Unless you are wealthy your claims were most likely reduced by half or more. I'm going to small claims court.

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Hello, and thank you for your feedback.If you'd like to discuss your specific situation in greater detail please email me with the claim number at ******************************************* you, Acuity Customer Care Team.