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          Find a Location

          Kinex Medical Company, LLC has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileKinex Medical Company, LLC

            Medical Equipment
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            1801 Airport Rd., Suite D

            Waukesha, WI 53188-2477

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            Email this Business
            (800) 845-6364

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            Customer Reviews

            1.03/5

            Average of 36 Customer Reviews

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            Customer Complaints

            39 complaints closed in last 3 years

            13 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 11/27/2019

            Years in Business: 41

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Kinex Medical Company, LLC specializes in orthopedic specialty medical equipment facilitating the delivery and billing of Durable Medical Equipment and Orthotics for acute, post acute and in-home rehabilitation following injury or surgery. 24 hour emergency service provider call 800-845-6364.

            Products & Services

            Continuous passive motion (CPM) equipment and related devices to aid in recovery.

            Business Details

            This is a multi-location business.

            Find a Location

            Kinex Medical Company, LLC has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              1801 Airport Rd., Suite D, Waukesha, WI 53188-2477
              Email this Business
              BBB File Opened:
              12/10/2004
              Years in Business:
              41
              Business Started:
              9/1/1983
              Business Started Locally:
              9/1/1983
              Business Incorporated:
              12/29/2000
              Accredited Since:
              11/27/2019
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Kinex Medical
              Business Management
              • Leann Petrovic Wilhelm, Compliance Officer
              • Angela Waranka, Manager of Customer Relations
              Contact Information

              Principal

              • Leann Petrovic Wilhelm, Compliance Officer

              Customer Contact

              • Leann Petrovic Wilhelm, Compliance Officer
              • Angela Waranka, Manager of Customer Relations
              Additional Contact Information

              Fax Numbers

              • (888) 845-3342
                Primary Fax

              Email Addresses

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              Customer Complaints

              39 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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              Most Recent Customer Complaint

              10/07/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Resolved
              Over 2 1/2 years ago I has shoulder surgery. Surgeon set up Kinex Medical supply Company to provide a brace and cold therapy machine for after the surgery. It was all supposed to be covered by my health insurance, and I hadn't heard any different (thought it was all a done deal). Now (2 1/2 years later) Kinex is sending me a bill for $150, saying my insurance didn't cover enough. After digging into this and contacting Kinex twice, I was informed (by Kinex customer service) that ********************** billed my insurance $1,222 for the brace and another $5,538 for the cold therapy machine that was rented for SIX DAYS and returned! That amounts to $923 per day for the cold therapy machine. Their customer service were very polite, both times I have called, but they couldn't give a reasonable explanation for this crazy charge or solution to this issue. I could've literally purchased a brand new cold therapy machine for $200 on ****** (and that's at today's prices). Stuff like this is what makes our health insurance premiums so unaffordable! Why do you still think you need to bill me an additional $150????
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              Read 38 More Complaints

              Customer Reviews

              36 Customer Reviews

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              Most Recent Customer Review

              Jennifer R

              09/24/2024

              I had knee replacement surgery in December 2023. Before the surgery, I paid $250 for the rental of equipment (2 separate machines). When my husband met with the rep on the day of surgery to pick up the equipment, he was told we would never owe anything over the $250 we had already paid, even if insurance did not cover all of the rental. After the surgery, we received a bill for $160.87. With EOBs in hand, my husband called to dispute the charges because, in reality, Kinex owed us $89.13. After many phone calls, he was told they would open an inquiry. This did not happen, and soon after, with no investigation from the company, my bill was sent to collection. I will not pay this bill! They are ripping us all off!!
              Read 35 More Customer Reviews

              Local BBB

              BBB Serving Wisconsin

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