Customer Reviewsforbtod.com

My Boss's VertDesk stopped working. Luckily, it has a 5 year warranty! I called BTOD and got top notch help! I explained what was happening and they asked a couple simple questions. Before I knew it, they had replacement parts on the way! I installed the new parts, and the desk is good as new! Being in tech support myself, I only wish all of my warranty repairs were this easy!

Dear *****,Thank you so much for sharing your positive experience with us! We're thrilled to hear that we were able to provide you with top-notch help when your Boss's 2019 Vert Desk v3 L ************** Sit Stand Desk w/ Voice Control encountered an issue.. Ensuring the satisfaction of our customers is paramount to us, and we're glad that our warranty process was smooth and efficient for you. It's wonderful to know that our support team was able to quickly diagnose the issue and arrange for replacement parts to be sent your way.We understand the importance of hassle-free warranty repairs, and we're honored that you found your experience with us to be as seamless as possible. Should you ever need further assistance or have any questions in the future, please don't hesitate to reach out.Thank you for choosing BTOD, and we look forward to serving you again!Warm regards,BTOD

Amazing customer support . My issue was a malfunctioned cylinder. Not much red tape I had to go threw and most importantly the part was sent and received in a 2 day period. With a ******* link on how to replace it and what i enjoyed the most was them telling you what you need first before doing it . I have replaced a few chair cylinders never thought using a pipe wrench to loosen it from chair . It is very effective. Please BTOD keep up your customer support it's just as valuable as the product. In my case, It is the Main reason I picked your company over the other 10 ***** ******* and other knock offs. Happy I made the right choice.

Dear *******,Wow! ?? Thank you so much for your incredibly kind words and for awarding us a five-star rating! Were thrilled to hear about your fantastic experience with us. Your glowing feedback truly brightens our day. Were honored to have had the opportunity to serve you.Its customers like you who make our work so rewarding. We cant wait to welcome you back for another wonderful experience. If theres anything else we can do to make your visits even more special, please dont hesitate to let us know.Once again, thank you for your support and for being a part of our BTOD community!Warmest regards,Your friends at BTOD

I contacted customer service to inquire about obtaining a replacement arm pad, as the left one began to tear. Thankfully, my chair was still under warranty, and BTOD promptly sent me two replacement pads. They provided one to replace the damaged pad and a second so I could ensure that both arm pads matched. I can honestly say I've never had such fast turnaround from any customer service that I've worked with, in the past. The day after I spoke with customer service, I had the new pads sitting at my doorstep. Incredibly fast. Fantastic service.

Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Your kind words made our day. We look forward to serving you in the future. Warm regards, BTOD Team

I bought 1 chair for black Friday, I was hesitant because refurbished could mean a lot of things, and when i finally got it, i was surprised how the chair was in such a great condition, almost felt brand new. I liked it so much that I ended up buying another one for my girlfriend. Few months later one of the chairs started making some crackling noise, and the noise got so bad over time to the point where I needed to do something. I contacted them and the support person replied to me very fast and send me a photo of where I need to lubricate my chair with a WD-40 Dust proof edition. The fix cost me about 8.50 dollars on Walmart and I cannot tell you how happy I am. Overall these guys have great products and great support, I wish I could give them 10 stars but hey, 5 will do.

Dear ****, Thanks so much for the great review! Thank you for the kind words about our BTOD great service and our great Refurbished Amia product. Your comments made our day!Thanks for being such a great customer. Best ***************************** Team

An excellent company to work with. We purchased 3 standing desks from btob, one of which was damaged in transit. tbod sent out a 2nd desktop which was also damaged in transit. They then sent a third desktop out. No hassle and easy to deal with. Two years later I damaged a switch which raises and lowers the desktop (no warranty - my stupidity) and I could not find my original order. April from customer service found my order, figured out what switch I needed, and send it to me at no charge. If you need to talk to customer service, talk to April. She is cheerful, efficient, and I expect some day she shall be a top executive at tbod. ****** *. If

Hi ******!Thanks for the glowing feedback and mentioning *****. Youre right ***** is always going above and beyond. Ill be sure to share your praises with her and the rest of the team! Its the kind folks like you that make our job great. Looking forward to serving you in the future. Best wishes,BTOD Team

I had a recent warranty item request that was handled within the first couple of minutes of my outreach, and the replacement parts arrived overnight. April is amazing and delivers superstar customer service!

Dear ********,We're so happy to hear you had a great experience with *****. I will share your kind words with her. We look forward to serving you again in the future.Your friends at BTOD

I've purchased two standing desks and a refurbished chair from them and everything has been great. Most recently customer service went above and beyond, sending me a new standing desk part to replace one I'd damaged through my own negligence. Thank you BTOD and April.

Thanks so much for sharing your feedback about our products and service. Were glad to hear that *****'s performance exceeded your expectations, and well make sure that ***** receives the recognition she deserves. Thanks again, ******, for your kind words and for being a fantastic customer. Your friends at **********************

Excellent customer service! When my desk wasn't moving up and down like I expected, i contacted customer service and they promptly responded, determined what I my issue was and sent the needed replacement part (free of charge). They even followed up with me via email to make sure I had received the part and that everything was working well. Kudos to April ***** - Customer Service Rep.

Hi *****,Thanks for leaving a review and we are glad that you enjoyed your experience with us.***** would be excited to know that you enjoyed her service! ***** is always going the extra mile during her time at work. We will definitely share this with her.Looking forward to serving you better in the future!Best Wishes,BTOD Team.

I purchased a refurbished chair, the Lamia. I found that it was not a good fit for me and so I decided after about 3 weeks of using the chair that I would send it back. I feel bad when I have to send back items, but BTOD personnel were kind and understanding, and certainly empathetic, and I followed their return instructions. Obviously to make me feel better, the lady with whom I corresponded told me that they had a 30-day return policy for just such situations which assuaged my feelings of guilt for returning what to me was a very expensive product which undoubtedly cost much for them to ship out to me and back from me. I did save the packaging because not only do I think it an obvious thing to do, but doing so was suggested either on or in the packaging. Not too long after FedEx came to pick up the chair, I received a notification from FedEx that the item was delivered. Within a couple of days, I received a nice email letting me know that the chair had been received and that they were processing my full refund. I wish they sold Herman-Miller chairs (which is what I eventually purchased), as I would purchase from BTOD again without reservation. I do not normally go to the BBB and leave reviews, but I happened to see a very ugly review and felt it my responsibility to tell of my positive experiences with BTOD. P.S. I will say, however, that my wife got tired of me telling her all about all of the BTOD online videos I watched...and I watched a lot of them. (Thank you for all of those videos.)

Hi ******,Thank you for taking the time to leave us a 5-Stars review. We are glad that the BTOD team has managed to meet your needs. We hope you visit ** again someday!Looking forward to serving you in the future!Best ************************************* Team