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            • btod.com

              5508 E Jelinek Ave Weston, WI 54476-4235

              BBB Accredited Business

            Business Profilebtod.com

            Office Furniture
            BBB accredited business

            Contact Information

            5508 E Jelinek Ave

            Weston, WI 54476-4235

            Get Directions
            Visit Website
            Email this Business
            (866) 733-0698

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            Customer Reviews

            4.97/5

            Average of 33 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 10/4/2006

            Years in Business: 19

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            btod.com located in Weston, WI. is an on-line retailer/dealer of office furniture and products such as ergonomic chairs, furniture, keyboards, monitor arms and foot rests.

            Business Details

            Location of This Business
            5508 E Jelinek Ave, Weston, WI 54476-4235
            Email this Business
            BBB File Opened:
            8/28/2006
            Years in Business:
            19
            Business Started:
            7/1/2005
            Business Started Locally:
            7/1/2005
            Business Incorporated:
            6/28/2007
            Accredited Since:
            10/4/2006
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Beyond the Office Door, LLC
            • BTOD
            Business Management
            • Gregory M. Knighton, President
            • Ryan Bald, Vice President
            Contact Information

            Principal

            • Gregory M. Knighton, President
            • Ryan Bald, Vice President

            Customer Contact

            • Gregory M. Knighton, President
            • Ryan Bald, Vice President
            Additional Contact Information

            Fax Numbers

            • (715) 254-1630
              Primary Fax

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/28/2022

            Complaint Type:
            Delivery Issues
            Status:
            Answered
            Date of transaction- 8th Sept 2022 Billing amount - $582.03 Product - Eurotech **** Chair Seller - BTOD.com Order - ****** I ordered the product from btod.com and expected to receive the product soon. A few days later, the delivery status changed to delivered but the item itself never arrived at the location. I started an email conversation with the seller and due to some delayed response initially, I went ahead and filed a dispute with my credit card company instead.My dispute was also rejected because the business provided documentation including a tracking ID and a photo.I looked at the photo and it has some boxes in it (also attached below). I cannot even make out the surroundings of the boxes or where they were delivered. How is this a valid proof of delivery?My cctv also did not pickup any activity from the claimed delivery date after which I am sure that the item was delivered to a wrong location.At this point I have all but lost hope and truly dissapointed with the way seller is handling this, since they now tell me that the case was closed due to a delayed response from my side (during my ongoing dispute). I just want a refund now because I am in a lot of pain due to my back problems and because of which I ordered this costly chair. I am okay now even with sitting in my old damaged chair because all this mess created by the shipper.
            Read More
            Read 1 More Complaints

            Customer Reviews

            33 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Damon D

            03/07/2024

            My Boss's VertDesk stopped working. Luckily, it has a 5 year warranty! I called BTOD and got top notch help! I explained what was happening and they asked a couple simple questions. Before I knew it, they had replacement parts on the way! I installed the new parts, and the desk is good as new! Being in tech support myself, I only wish all of my warranty repairs were this easy!

            btod.com Response

            05/31/2024

            Dear *****,Thank you so much for sharing your positive experience with us! We're thrilled to hear that we were able to provide you with top-notch help when your Boss's 2019 Vert Desk v3 L ************** Sit Stand Desk w/ Voice Control encountered an issue.. Ensuring the satisfaction of our customers is paramount to us, and we're glad that our warranty process was smooth and efficient for you. It's wonderful to know that our support team was able to quickly diagnose the issue and arrange for replacement parts to be sent your way.We understand the importance of hassle-free warranty repairs, and we're honored that you found your experience with us to be as seamless as possible. Should you ever need further assistance or have any questions in the future, please don't hesitate to reach out.Thank you for choosing BTOD, and we look forward to serving you again!Warm regards,BTOD
            Read 32 More Customer Reviews

            Local BBB

            BBB Serving Wisconsin

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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