ComplaintsforTotalhill
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/21/2024
- Complaint Type:
- Delivery Issues
- Status:
- BBB unable to locate business
On October 20, 2024 I made a purchase on ***** ******** for $22.78. They withdrew my money right away from my account. It said I would receive a tracking number right away and I never received one or any email for that matter. I later looked into the status of this company and realized this is a gentleman from China, who made a fake Business account. He also has been trying to steal money from good people that are just trying to buy products. They have never sent a product to no one ever because this is a fraudulent company. Business bureau needs to look into this company and remove it and get them in trouble for fraud. I have attached the gentleman’s name and description along with the Order number. Please look into this asap so no other person gets scammed by this man and his fake company.Initial Complaint
09/26/2024
- Complaint Type:
- Delivery Issues
- Status:
- BBB unable to locate business
Ordered ****** tea 6 boxes of Jade Citrus mint tea on 9/11/2024. Ordered thru ****** with my ****** credit card. I did not receive my items when I was told they would be delivered in 5 to 7 days. I live in WV and the business is suppose to be in WV. I went to ****** and there is no record of any transactions. I was charged on my credit card on 9/17/2024. I put in all my order information on Totalhill website and they say they have no record of the order. What can I do?Initial Complaint
09/25/2024
- Complaint Type:
- Delivery Issues
- Status:
- BBB unable to locate business
I ordered 2 boxes of weight watcher candy on 9/12/2024. I paid via ****** and the payment went through right away, but I never received a confirmation email. When I click on track order it says it's an invalid order number. I've tried several times to email them asking them for a tracking number and I never heard back from them. The total cost was $30.83.Initial Complaint
09/23/2024
- Complaint Type:
- Delivery Issues
- Status:
- BBB unable to locate business
I purchased a Clorox Winter Ball that was advertised for sale on the TotalHill website. The website noted that I would receive a confirmation email with my order number as soon as the order was placed. That did not happen. Instead, my ****** account was charged and the item was never shipped and the seller has not responded to inquiries. This appears to be a scam operation.Initial Complaint
09/20/2024
- Complaint Type:
- Delivery Issues
- Status:
- BBB unable to locate business
9-15-24. Ordered a can of kilz paint. Paid using ****** and funds were withdrawn immediately from my bank account. Order product online. Payment was processed but product was never received. I have called - disconnected. I have emailed and tried to track package with no response. Now I see it is a scamInitial Complaint
09/20/2024
- Complaint Type:
- Delivery Issues
- Status:
- BBB unable to locate business
Feeling like you have been ripped off due to no confirmation email of product purchase or confirmation email of product order number or phone call explaining why charges were removed from my account but no product is being shipped it's just sad and bad business and actual name should be linked to the better Business bureau of the people who set this stuff up for others to fail there are good businesses out there .Initial Complaint
09/18/2024
- Complaint Type:
- Delivery Issues
- Status:
- BBB unable to locate business
I placed 2 orders with them that were both $28.55. The payments were made through ******. After a few days with no email confirmation of the orders I began trying to contact them. I sent several emails and tried contacting them by phone. I got no response from them. I filed a dispute with ****** for one order and with the credit card company for the other. Both claims were handled and the stop payments were granted. I do not need the BBB to facilitate a resolution for me. I just wanted others to be aware that this company has no intention of providing a product. They just want to take your money.Initial Complaint
09/16/2024
- Complaint Type:
- Delivery Issues
- Status:
- BBB unable to locate business
Ordered a candy product from the online retailer ************* and did not receive the product and they will not respond to my emails about my concern to paying for something and not receiving it.Initial Complaint
09/12/2024
- Complaint Type:
- Delivery Issues
- Status:
- BBB unable to locate business
I placed order for a vacuum cleaner part paid for the item received a tracking number and an order number and then nothing. The email does not get returned don’t get answered phone number is disconnected and now I am out $32 for the park that I ordered. Scam artists and I wish somebody would shut them down and refund everybody that’s been ripped off by them.Initial Complaint
09/04/2024
- Complaint Type:
- Delivery Issues
- Status:
- BBB unable to locate business
I made a purchase with this company for a product. Never received the product so I filed a dispute with ******. ****** found that the company was able to provide delivery details through *****, though I never received it ( or any correspondence from the company).
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Customer Complaints Summary
62 total complaints in the last 3 years.
50 complaints closed in the last 12 months.