ComplaintsforTotalhill
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Complaint Details
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Initial Complaint
08/30/2024
- Complaint Type:
- Delivery Issues
- Status:
- BBB unable to locate business
I paid 20$ total to get a eletric scooter for my teen it's been days and i am still not able to track my order they won't contact me back via email and phone number extremely disappointed and unsatisfied I thought I was gonna be getting my teen a scooter to get to and from work but now I've only lost 20$ dollars and gained nothing at all...please help. I don't need a refund if I get my item but I don't then I want a full refund because I wasted my money on something that was never going to come. Please take this to mind and have sympathy I simply want the scooter I paid for or my money back not looking for any trouble whatsoever...thank you.Initial Complaint
08/26/2024
- Complaint Type:
- Delivery Issues
- Status:
- BBB unable to locate business
Order placed with ************* with payment through ****** on August 4, 2024. The product was never shipped to me. When I placed a complaint with ******, Totalhill gave ****** a bogus ***** tracking number. The tracking number was to my same town, but not my address. So ****** thinks the product was delivered to me, but it was not. ****** is denying my request for a refund. Totalhill is scamming everyone and getting away with it.Initial Complaint
08/26/2024
- Complaint Type:
- Delivery Issues
- Status:
- BBB unable to locate business
I ordered a product, they charged my card, they are a fraudulent company and never shipped the product and now I can't get in touch with anyone at the 'business'.Initial Complaint
08/23/2024
- Complaint Type:
- Delivery Issues
- Status:
- BBB unable to locate business
Ordered Nite Thru brand melatonin gummy supplements. Did not use *** ***, ordered with debit card. Order # ****** summary showed "0" on payment. Sent e-mail to ********************* asking if they would confirm the order, received no reply. On 8/16/24 the charge cleared my checking account for $24.76, labeled as "****** *LETHANHTHUY". Went online to search for company website and found many complaints against this company for fraud such as this. Want refund.Initial Complaint
08/21/2024
- Complaint Type:
- Delivery Issues
- Status:
- BBB unable to locate business
ordered ********** face powder on Aug. 14, said it was shipped and delivered via *** ** on Aug. 16 with tracking nu,ber ************ and it shows a totally different address, wrong color house, mine is yellow brick not red! Unbale to contact and e-mail was not returned. My address is ***** ** ****** ******* ******* **Initial Complaint
08/20/2024
- Complaint Type:
- Delivery Issues
- Status:
- BBB unable to locate business
On July 23, 2024 I ordered 2 bottles of ******* ***** (Eye vitamin) from a Company called Total Hill. The website encourages you to use ****** for Payment which I did. *** *** made the Payment to a person named Nguyen T**** ***** which I did not authorize. I never got an email from the company giving me a tracking number. I looked at ****** on August 5th and it said it was delivered and had 2 *** ** tracking numbers, ************ and ************. I have not received the product. I contacted ***** and they said those 2 tracking numbers did not have my information on them and to contact the company. I don't know how they can generate a fake tracking number that ***** can't explain. I tried to contact the company by phone and by email, no answer for either. ****** will not refund my money because they said it had a tracking number that comes up delivered and stated contact the company which I can't. With all the complaints I see on this I would think the website would be shut down or flagged but I can still type in a search for ******* ***** and Total Hill still comes up as selling this product. ***** doesn't seem to care of the scam and neither does ******, They both should have a flag come up when they see a shipping or payment request from this company but they won't, can you help with this. I don't want to see any other person get scammed by this company when they are right there in plain sight.Initial Complaint
08/19/2024
- Complaint Type:
- Delivery Issues
- Status:
- BBB unable to locate business
Purchased 2 gallons of satin antique white paint by ***** Place on 8/7/24 for 31.71. Paint never arrived. Going to the website, order number entry states the order does not exist. I cancelled the credit card and reported the action as fraudulent to the credit card.Initial Complaint
08/19/2024
- Complaint Type:
- Delivery Issues
- Status:
- BBB unable to locate business
I placed an order on August 16, 2024, through what looked to be a legitimate website. I received an email for the financial transaction, but not the actual order. There was an order number on the transaction email. The transaction is still processing with ********. Since I used ******** for payment, I spoke to a representative at ******** and was advised to contact ******, since the merchant is using ****** for the transaction. I forwarded the transaction email to ****** for their review.Initial Complaint
08/13/2024
- Complaint Type:
- Delivery Issues
- Status:
- BBB unable to locate business
Why is this Vietnam business still allowed to do business on the internet? Why is it not flagged as scam or fraudulent? I made a purchase on August 12, 2024 and I am attempting to cancel the order. I have not heard anything back from them. The phone number ************ is Out-Of-Service. The business says West Virginia location, but in fact it is from Vietnam. I made 2nd request for cancelation, but got nothing. PLEASE SHUT THESE PEOPLE DOWN!Initial Complaint
08/11/2024
- Complaint Type:
- Delivery Issues
- Status:
- BBB unable to locate business
I placed an order with Total Hill on July 5. 2024, and I still have not received the items I ordered. When I attempted to contact them, their phone number had been disconnected (now it's no longer listed on their website). They also never responded to my "contact us" inquiry. After investigating this company on the web, all signs point to this is a fraudulent company. They had numerous other complaints from individuals who purchased items, however never received their purchases. I disputed the charge with my credit card company, and they also put a STOP payment on any and all future charges this fraudster might try to process. DO NOT do business with this company.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
62 total complaints in the last 3 years.
50 complaints closed in the last 12 months.