ComplaintsforRenewal by Andersen of Wyoming
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/08/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Initial contract for Installation of 4 windows & 2 patio doors at *** *** ***** ***** ********* *** ***** was signed on 4/22/2020. Total contract amount was $18,306.00. On 4/22/2020 $9153.00 was paid, final amount is due upon completion of installation. Contract is still not complete but has been turned to collections by Renewal by Anderson. Please see attached letter for details of the dispute and attached pictures.Business response
03/07/2022
Clay
I met with ******** **** Thursday afternoon. The last issue they had was a sliding door that was stiff to slide. We fixed the problem and they paid us. We no longer owe them any work and they no longer owe us any money. Please feel free to reach out to ******** as she told me she would be taking down the Bad review posted to the better business bureau. Please reach out to me if you have any questions or concerns.
thanks
andy
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.